Glenda Heath
Sackville,NB
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service, creating memorable experiences for valued guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude while multi-tasking in a high-volume environment.
Overview
16
16
years of professional experience
Work History
Unqualified Early Childhood Educator
SCDSB
09.2020 - 06.2022
- Collaborated with the Teacher to create a classroom environment based on the principles of Emilio Reggio, paying close attention to the children, their environment, and their natural capacity to learn
- Created lesson plans that inclusively scaffolded children’s abilities, assisting them to reach their social, emotional, cognitive, and physical developmental domains
- Created units of interest that children had curiosity about, enabling the introduction of reading, writing, math, art, and role playing to work together
- Assisted the Teacher with routine pedagogy by capturing pictures, taking videos, and writing reports after testing
- Created a caring classroom community, teaching children about expectations, preparing and getting them excited for future learning in elementary school
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans
- Boosted children''s social skills development through group projects and collaborative games
Server/Owner
Foxx Lounge Rock Bar And Hotdoggery
05.2013 - 03.2020
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Cleaned and organized the bar area adhering to the restaurants' standards of excellence
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Addressed customer complaints or concerns professionally, ensuring swift resolution while maintaining positive relationships
- Responsible for all inventory, purchasing, bill payment and accounting
- Consulted weekly with outside vendors and potential customers in a professional and courteous manner
- Accountable for all correspondence between Barrie Police, Barrie Fire and The Alcohol and Gaming Commission of Ontario
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals
Bartender/Operations Coordinator
R.J.H. Holdings Inc.
04.2006 - 04.2013
- Maintained a customer-oriented environment and ensured prompt, exceptional service to deliver a memorable experience for 1000+ nightly customers
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Responsible for initiating and following through with all promotion and marketing ventures for two successful nightclubs
- Accountable for all administrative needs for both businesses, creating timelines for promotional material to be complete, answering phone calls, booking special occasions, and assisting patrons with their individualized needs
Education
Early Childhood Education
Loyalist College of Applied Arts And Technology
Belleville, ONTourism Management
Georgian College of Applied Arts And Technology
Barrie, ON04.1995
Skills
- Critical Thinking
- Organization
- Customer Service
- Accountability
- Sales
- Communication
- Responsible
- Reliable
- Time Management
- Leadership
Education Training Skills
- First Aid Training, Barrie, ON, 2022
- MDRAO certification, Toronto, ON, 2020
- Healthy Futures Workshop, Toronto, ON, 2005
- Conflict Resolution in the Workplace, Mississauga, ON, 2005
- Personality Dimensions, Toronto, ON, 2004
- Assertiveness Training, Mississauga, ON, 2003
Languages
English
Native or Bilingual
Timeline
Unqualified Early Childhood Educator
SCDSB
09.2020 - 06.2022
Server/Owner
Foxx Lounge Rock Bar And Hotdoggery
05.2013 - 03.2020
Bartender/Operations Coordinator
R.J.H. Holdings Inc.
04.2006 - 04.2013
Early Childhood Education
Loyalist College of Applied Arts And Technology
Tourism Management
Georgian College of Applied Arts And Technology
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