Glenda Cormylo
Dawson Creek
Summary
Approached each day and unique challenges with enthusiasm, patience and humor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. I'm eager to secure Activity Work 11 position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly, energetic, fun, get along well with others, quick learner, team player, approachable, patient, kind and compassionate.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Executive Administrative Assistant
Provincial Government
09.2000 - 08.2016
- Answered multi-line phone system, reply to concerns, routed calls, delivered messages to staff and greeted visitors.
- Received and sorted incoming mail and packages and distributed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure (CLIFF) filing system.
- Ensured accurate record-keeping, data entry and confidential database management.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained and balanced $500 office petty cash.
- Scheduled office meetings and client appointments for Assistant Deputy Minister. Took, transcribed and recorded minutes at meetings. Set up equipment for conference calls and virtual calls.
- Typed letters, Information Notes, Briefing Notes, Essential Services letters and completed Freedom of Information requests.
- Booked travel, flights and accomodations for Assistant Deputy Minister and Deputy Minister. Completed travel expense reports.
- Member of the Provincial Employees Community Service Fund. Organized charity events for Deputy Minister's Office.
Customer Service Representative
Royal Bank Of Canada, RBC
02.1997 - 08.2000
- Handled customer inquiries and suggestions, and completed various banking transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Also worked as a Cash Cage Custodian. Helping business clients, providing services to the branch and CSR's. Balanced branch cash at end of each day. Maintained cash flow of 5 ATM's
Education
High School Diploma -
South Peace Senior Secondary School
Dawson Creek, BC06.1988
Skills
- Leadership Qualities
- Flexibility
- Strong Organization
- Cross-cultural sensitivity
- Senior living experience
- Office Administration
- Recordkeeping skills
- Schedule Coordination
- Event/Activity Planning
- Friendly, Positive Attitude
- Time Management
- Collaboration and Teamwork
- Decision-Making
- Emotional Support
- Administrative Leadership
Languages
English
Native or Bilingual
Timeline
Administrative Assistant/Executive Administrative Assistant
Provincial Government
09.2000 - 08.2016
Customer Service Representative
Royal Bank Of Canada, RBC
02.1997 - 08.2000
High School Diploma -
South Peace Senior Secondary School
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