Glen Watt
Vancouver,Canada
Summary
Results-driven Operations Manager with a customer-centric focus. Proficient in inventory management, customer service, and sales support. Exceptional communication, teamwork, and adaptability skills ensure smooth operations and positive customer interactions.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Purdy's Chocolates
Vancouver, British Columbia
06.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Operations/Visual Leader
Lush Fresh Handmade
Vancouver, Canada
08.2019 - Current
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Unloaded shipments, reviewed merchandise and tracked paperwork
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Helped customers complete purchases, locate items and join reward programs
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty
- Received and followed pick sheets to gather merchandise for customer orders
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
Sales Associate
Uniqlo Canada
04.2022 - 05.2023
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Helped customers locate products and checked store system for merchandise at other sites
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Provided positive first impressions to welcome existing, new, and potential customers
- Trained new employees on customer service, money handling and organizing strategies
Skills
- Adapt to diverse groups
- Relationship building
- Client Service
- Excellent people skills
- Professional demeanor
- Social perceptiveness
- Exceptional customer service
- Currency Handling Expertise
Timeline
Assistant Store Manager
Purdy's Chocolates
06.2024 - Current
Sales Associate
Uniqlo Canada
04.2022 - 05.2023
Operations/Visual Leader
Lush Fresh Handmade
08.2019 - Current
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