Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glen Taylor

Winnipeg,MB

Summary

Influential Sales Development Manager with 20 years of experience driving growth and profitability through innovative strategies and refined sales and marketing capabilities. Thrives in deadline-driven environments, excels in building client rapport, establishing strong client relations, and negotiating effectively. Strategic alliance with two leading global retailers resulted in a remarkable 136% increase in sales. Personable and highly organized approach brings strong communication and problem-solving skills to ensure client satisfaction. Knowledge of customer relationship management and technical troubleshooting, coupled with proficiency in data analysis and software utilization, delivers impactful client solutions. Dedicated to fostering positive client relationships and consistently delivering bespoke solutions that enhance client satisfaction and loyalty. Demonstrated expertise in problem-solving and communication ensures seamless client interactions and successful outcomes.

Overview

24
24
years of professional experience
1
1
Language

Work History

Client Solutions Advisor

Scotiabank
Winnipeg, Manitoba
06.2022 - Current
  • Focusing on expanding customer relationships from new and existing clients originating from indirect mortgage channels
  • Discovery of customer, age, occupations, look over assets and liabilities to specify why mortgage protection is beneficial using the concept of do you have enough protection to cover you monthly expenses without protection on your mortgage, sign all the offers available to the customer
  • Supporting different branches throughout Winnipeg and Alberta to grow primary banking relationships by presenting the features and benefits of relevant products to customers
  • Following all the bank and Federal guidelines when offering and signing the documents
  • Following up on customers who have asked for time to go over the mortgage protection
  • Working with the branches in referring the customer to a Financial Advisor, Business Advisor, or Wealth Advisor
  • Managed multiple projects simultaneously while adhering to strict deadlines, showcasing exceptional organizational skills.

Sales Manager

Double “R” Equipment Ltd.
06.2020 - 11.2021
  • Company Overview: Multi-Provincial wholesaler of aftermarket Agricultural and Engine Parts
  • Recruited to open a new geographical market
  • B2B for the implement dealers, repair shops and Agricultural manufacturers such as John Deere, Case IH, New Holland
  • Developed over 300 new businesses based on research of opportunities, key accounts
  • Used CRM to insure all accounts were followed up on a specific call cycle, because of long distance of territory this included: email, phone calls and scheduled appointments
  • Position was eliminated unexpectedly following market downturn and organizational realignment
  • Multi-Provincial wholesaler of aftermarket Agricultural and Engine Parts

Sales Manager

CET Parts LTD.
Winnipeg, Manitoba
01.2019 - 12.2019
  • Company Overview: Construction Equipment and Truck Parts offered a variety of truck parts for Freightliner, Peterbilt, International, Mack, Volvo and CAT Heavy Duty Equipment
  • Building on long term Business relationships and new accounts sourced alternative parts suppliers which allowed for a cost savings vs Original Equipment
  • Construction Equipment and Truck Parts offered a variety of truck parts for Freightliner, Peterbilt, International, Mack, Volvo and CAT Heavy Duty Equipment
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Territory Sales Manager

DAYCO CANADA CORPORATION
Winnipeg, Manitoba
12.2017 - 12.2018
  • Company Overview: Manufacture of essential engine drive systems for Automotive, Truck and Heavy Equipment
  • Recruited to develop B2B dealers since the loss of the major distributor of stocking parts in the automotive industry
  • Rejuvenated stale dealers with cross selling of products and opened new dealers in the truck and heavy equipment industry
  • Trained all dealer staff on the products and the software available to search out cross reference for competitor's part numbers and the engine drive systems that fit on which original manufacturers
  • Manufacture of essential engine drive systems for Automotive, Truck and Heavy Equipment
  • Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
  • Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
  • Targeted prospects in other territories through careful research of competitor products, services, and trends.
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Carefully analyzed data to determine most effective sales strategies.
  • Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to endcustomers.

ACCOUNT MANAGER MANITOBA

GROENVELD-BEKA LUBRICATION SYSTEMS
Winnipeg, Manitoba
01.2016 - 12.2017
  • Company Overview: Part of the Timken Company, producer of automatic greasing systems for truck, trailers, buses, mining, construction, and agriculture equipment
  • Negotiated new full-service dealers in the truck, heavy equipment, and agriculture equipment
  • Insured all utility companies including the City of Winnipeg, Province of Manitoba, Rural Municipalities asked for the Groeneveld system by name or helped design the tender specifications
  • Part of the Timken Company, producer of automatic greasing systems for truck, trailers, buses, mining, construction, and agriculture equipment
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.

Technical Sales Rep Manitoba, Saskatchewan

INTERGRATED POWER SERVICES
Winnipeg, MB
01.2012 - 01.2016
  • Company Overview: North American locations that provide field service, shop rewinding of electrical motors
  • Recruited to build a new division of Standby generators, Uninterrupted Power Supply (UPS) of new and used sales, service for Manitoba and Saskatchewan
  • At the start of my employment the division had sales and service of $150,000 and I grew the division to a total of 1.1 million by securing new lines of products including Cummins Residential Generators, UPS lines Toshiba, Triplite
  • My accounts included mines, IT Companies, Engineering Firms and Utility Corporations
  • Cross-trained with Electrical motors
  • North American locations that provide field service, shop rewinding of electrical motors
  • Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
  • Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
  • Increased product sales by effectively communicating technical specifications and benefits to potential clients.
  • Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.

Technical Sales Representative

SKEANS PNEUMATIC & AUTOMATION INC
Winnipeg, MB
01.2011 - 01.2012
  • Company Overview: Rotating Equipment Solutions, Pneumatic Automation Solutions, and Electric Automation Solutions
  • Customers included end users and manufacturing
  • Pneumatic and automation solutions including Actuators, Drives and motors
  • Rotating Equipment Solutions, Pneumatic Automation Solutions, and Electric Automation Solutions
  • Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
  • Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
  • Increased product sales by effectively communicating technical specifications and benefits to potential clients.

Outside Sales Representative

GOODALL CANADA LLC
Winnipeg, MB
01.2008 - 01.2011
  • Company Overview: Industrial supplier of conveying systems, industrial and hydraulic hose
  • With the mining sectors I work with my responsibilities included meeting the MSHA mining and safety with our hydraulic, chemical, and piping products
  • Redeveloped the spring Air Seeder Program with the Farm dealerships, increased the orders 50% from previous years
  • Industrial supplier of conveying systems, industrial and hydraulic hose
  • Exceeded monthly sales targets and quotas consistently.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
  • Negotiated terms and contracts with clients to maintain profitable sales.

Technical Sales Representative

MID-CANADA BEARING INC.
Winnipeg, Manitoba
01.2004 - 01.2007
  • Company Overview: Industrial supplier of bearings, belting, and gearing
  • My mandate was to develop new areas of business in the Aggregate Industry including installing, repairing and sales of new heavy belts, bearings, and gear boxes
  • Working in the food industry I kept abreast of the regulations and informed customers whether the product they were looking to purchase would meet the regulations and providing them with an alternative if necessary
  • Grew the territory from 600K to 1.1m
  • Industrial supplier of bearings, belting, and gearing
  • Developed strong relationships with key industry players, enhancing company reputation and market presence.
  • Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
  • Increased product sales by effectively communicating technical specifications and benefits to potential clients.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Consistently surpassed sales targets through strategic account planning and effective time management.
  • Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
  • Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships.

Service Manager

THE PRITCHARD GROUP
Winnipeg, MB
01.2001 - 01.2004
  • My main objective was to increase the billable hours for the five technicians who were collaborating with me
  • The technicians were accountable for estimating the hours they would need to complete the projects
  • I was able to let the technicians call the manufacture to ask the questions and follow up questions to insure they understood what was needed to be done to complete the work
  • With ownership to the technicians the unaccountable hours decreased, and repairs were done within the timeframe allocated
  • Implemented strategies to increase customer service satisfaction ratings.
  • Resolved customer complaints in professional and timely manner.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Monitored service staff performance and provided feedback for improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.

Education

Engine Room Watch Keeping Ticket -

Canadian Armed Forces
Victoria, BC

Diploma - Commerce, Industrial, Sales and Marketing

Red River Community College
Winnipeg, MB

No Degree -

Hiab Crane
Toronto, ON
05.2001 -

Dynapac Roller Sales Training -

Toronto, ON

Komatsu Heavy Equipment Sales Training - undefined

Gomaco Sales Training - undefined

Cedar Rapids Asphalt Sales Training - undefined

Hyundia Heavy Equipment Sales Training - undefined

Champion Motor Grader Sales Training - undefined

Interpreting Engineering Drawings -

Red River Community College
Winnipeg Manitoba

Sauer-Danfoss Product Service training for Piston Products - undefined

Basic Electrical -

Red River Community College
Winnipeg, MB

Skills

Self-Driven Initiatives

Strategic Sales Development

Effective Troubleshooting Skills

Prioritization and Time Management

Strategic Financial Insight

  • Strategic Business Development

  • Strategic Negotiation Skills

Timeline

Client Solutions Advisor

Scotiabank
06.2022 - Current

Sales Manager

Double “R” Equipment Ltd.
06.2020 - 11.2021

Sales Manager

CET Parts LTD.
01.2019 - 12.2019

Territory Sales Manager

DAYCO CANADA CORPORATION
12.2017 - 12.2018

ACCOUNT MANAGER MANITOBA

GROENVELD-BEKA LUBRICATION SYSTEMS
01.2016 - 12.2017

Technical Sales Rep Manitoba, Saskatchewan

INTERGRATED POWER SERVICES
01.2012 - 01.2016

Technical Sales Representative

SKEANS PNEUMATIC & AUTOMATION INC
01.2011 - 01.2012

Outside Sales Representative

GOODALL CANADA LLC
01.2008 - 01.2011

Technical Sales Representative

MID-CANADA BEARING INC.
01.2004 - 01.2007

No Degree -

Hiab Crane
05.2001 -

Service Manager

THE PRITCHARD GROUP
01.2001 - 01.2004

Komatsu Heavy Equipment Sales Training - undefined

Gomaco Sales Training - undefined

Cedar Rapids Asphalt Sales Training - undefined

Hyundia Heavy Equipment Sales Training - undefined

Champion Motor Grader Sales Training - undefined

Sauer-Danfoss Product Service training for Piston Products - undefined

Engine Room Watch Keeping Ticket -

Canadian Armed Forces

Diploma - Commerce, Industrial, Sales and Marketing

Red River Community College

Dynapac Roller Sales Training -

Interpreting Engineering Drawings -

Red River Community College

Basic Electrical -

Red River Community College

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Glen Taylor