Glen Ramlochan
Operations Manager
Ajax,ON
Summary
High-performing Operations Manager with over 15 years of experience delivering successful improvements for business operations, profitability and team development.
Overview
21
21
years of professional experience
Work History
Operations Manager
Canada Post / Postes Canada
Ajax | Pickering | Scarborough | Don Mills , ON
08.2021 - Current
- Developed initiatives for process improvement, reviewed and assessed ongoing operations to achieve key objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Evaluated and enhanced workflow to implement best practices, reduce costs, improve customer experience and increase staff engagement and satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Presented with Awards as best performing Manager in GTA for Service, Safety and Employee Engagement..
Operations Manager
Canada Post / Postes Canada
Richmond Hill | Thornhill | Newmarket DCF | Aurora | Keswick Local Area, Canada
05.2015 - 08.2021
- Led cross-functional team for implementation of two new Processing & Delivery facilities (East Gwillimbury and Alliston)
- Built strong operational teams to meet process and production demands.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed one of the most effective LJHSC committee in GTA
Operations Manager
Canada Post / Postes Canada
Sydney DCF | North Sydney | New Waterford | Glace Bay | Local Area Offices, NS
05.2008 - 11.2010
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Hired and onboarded team members to meet immediate and expected demand. - Monitored resource use to achieve set goals within budget constraints.
Superintendent
Canada Post / Postes Canada
York Delivery Center Parcel Hub, Canada
05.2005 - 05.2008
- Created professional development plan to cultivate and advance skillsets of Supervisory team as well as frontline employees
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Identified Champion roles and assigned each Supervisor as lead of specific KPIs
- Collaborated with Engineering to design and implement more efficient floor layout that improved flow increasing productivity.
Supervisor
Canada Post / Postes Canada
South Central Letter Processing Plant, Canada
09.2002 - 05.2005
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
Collaborated with senior leadership on strategic initiatives related to operations. - Collaborated with peers to improve the flow of mail throughout Plant work-centers.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Developed good relationships of trust and respect to improve employee engagement
Education
Electrical Engineering Technology - Graduated with Honors
Humber College
Skills
- Health and Safety Compliance
- Continuous Improvements
- Process Improvement Strategies
- Team Building and Leadership
- P&L Management
- Customer Service
- Labor Relations
- Performance Management
- Cost Reduction Strategies
- MS Office
- Troubleshooting and Problem Solving
Accomplishments
Awards:
Best performing Manager for Service in GTA
Best performing Manager for Safety in GTA
Best Performing Management Team for Employee Engagement
Best performing Manager for Cost Savings in the Atlantic Region
Most improved employee attendance in the Atlantic Region
Timeline
Operations Manager
Canada Post / Postes Canada
08.2021 - Current
Operations Manager
Canada Post / Postes Canada
05.2015 - 08.2021
Operations Manager
Canada Post / Postes Canada
05.2008 - 11.2010
Superintendent
Canada Post / Postes Canada
05.2005 - 05.2008
Supervisor
Canada Post / Postes Canada
09.2002 - 05.2005
Electrical Engineering Technology - Graduated with Honors
Humber College
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