Glen Ogle
Santa Barbara
Summary
Adaptable professional with a focus on effective communication and problem resolution. Experience in managing food service operations and enhancing customer interactions, contributing to successful event outcomes and high guest satisfaction.
Overview
14
14
years of professional experience
Work History
Caterer/Bartender
Private Catering Company
Santa Barbara
03.2022 - 02.2025
- Planned menus and coordinated food selections for diverse client events.
- Collaborated with clients to customize service options based on preferences.
- Ensured compliance with health and safety regulations in food handling practices.
- Developed efficient workflows to streamline event execution and service delivery.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Maintained cleanliness of kitchen area before, during and after catered events.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Provided direction to staff during setup and service of catered events.
- Coordinated food service stations and venue accommodations, including setup, and tear-down of furniture and equipment per customer guidelines.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Prepared workstations with ingredients and tools to increase efficiency.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared and served a variety of cocktails and beverages for events.
- Maintained cleanliness and organization of bar area throughout service.
- Assisted in setting up and breaking down bar stations for events.
- Engaged with guests, providing recommendations and answering questions about drinks.
- Monitored inventory levels, restocking supplies as needed during events.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Server
Kai Sushi Shabu-Shabu
Santa Barbara
02.2018 - 04.2020
- Provided excellent customer service in a fast-paced sushi restaurant environment.
- Assisted guests with menu selections and dietary restrictions effectively.
- Processed customer orders accurately using point-of-sale system.
- Upsold daily specials to enhance guest dining experiences consistently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Promotions Coordinator
Lucidity Festival
Santa Barbara
01.2011 - 05.2012
- Coordinated promotional campaigns for music and arts events at a major festival.
- Developed engaging social media content to enhance audience interaction and visibility.
- Organized volunteer schedules to ensure effective event staffing and support.
- Assisted in designing eye-catching flyers and digital advertisements for promotions.
- Provided training to new team members on promotional strategies and best practices.
- Supervised promotion and marketing teams.
- Gathered and evaluated promotional data to improve future planning.
- Coordinated with vendors to ensure timely delivery of promotional materials.
- Drafted and edited interesting press releases for each event, contest or promotion.
- Directed market planning and research to identify new business opportunities.
- Responded promptly to customer inquiries about promotions or discounts offered by the company.
- Researched competitive products and services in order to stay ahead of market trends.
- Created a social media strategy to increase brand awareness on various platforms.
- Participated in brainstorming sessions aimed at creating new marketing strategies.
- Provided support in designing online advertisements, website content, and email campaigns.
- Coordinated with sales teams to ensure proper implementation of promotional efforts.
- Analyzed customer feedback to identify areas of improvement for upcoming promotions.
- Collaborated closely with internal departments such as design, IT, and finance when needed.
- Developed creative ideas for product launches and special offers.
- Improved marketing initiative outreach and building engagement by coordinating social media marketing on Facebook and platforms.
- Created promotions campaigns that drove strategic initiatives and raised awareness of new products.
- Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
- Developed and implemented advertising strategies to drive substantial growth.
- Established and enforced sales goals to boost team success.
- Verified and updated account information to keep details current.
Education
General Studies
Santa Barbara City College
Santa Barbara, CA01-2028
Skills
- Event planning
- Customer service
- Team coordination
- Menu development
- Social media marketing
- Cash handling
- Inventory management
- Communication skills
- Health compliance
- Personable and friendly
- Guest and client satisfaction
- Table setting
- Problem-solving skills
- Inventory monitoring
- Wine, liquor, and food service
- Large scale events
- Sanitation practices
- Food and beverage pairing
- Problem and complaint resolution
- Food plating and presentation
- Reliability
- Creative thinking
- Multitasking capacity
- Adaptability and flexibility
Timeline
Caterer/Bartender
Private Catering Company
03.2022 - 02.2025
Server
Kai Sushi Shabu-Shabu
02.2018 - 04.2020
Promotions Coordinator
Lucidity Festival
01.2011 - 05.2012
General Studies
Santa Barbara City College