Summary
Overview
Work History
Education
Skills
Timeline
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Glen Kuhnlein

Kelowna,BC

Summary

High-performing District Manager with over 30 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

District Manager

Dollarama
12.2014 - 07.2024
  • Oversaw quality of operations of 15 locations throughout the southern Okanagan region.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Cultivated positive rapport with associates and team leadership.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Visited approximately 15 locations weekly to ensure each location as fully functional and operating effectively.
  • Set sales and labor budgets for 15 locations
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as provincial regulations by conducting regular audits of operational practices at each location within the district.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.

Store Manager

Real Canadian Superstore (Loblaws)
11.2007 - 11.2014
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Analyzed Profit and Loss Statements and implemented ation plans to correct any deficiencies
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Regional Food Merchandising Coordinator

Wal Mart Canada
02.2001 - 11.2007
  • Supported over 40 locations throughout Western Canada
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Trained, managed and motivated employees to promote professional skill development.
  • Trained employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Provided leadership to employees through coaching, feedback and performance management.
  • Formed and sustained strategic relationships with clients.
  • Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
  • Analyzed sales data to identify trends and opportunities for growth within product categories.
  • Conducted regular store visits to ensure compliance with merchandising standards and guidelines.

Education

Some College (No Degree) - Commerce

University of Calgary

Some College (No Degree) - Business

Mount Royal College

Skills

  • Workforce Development
  • Strategic Planning
  • Organizational Analysis
  • Recruiting and Hiring
  • Conflict Management
  • Information Analysis
  • Human Resource Management
  • Action Plans
  • Vendor Management
  • Sales Forecasts
  • Leadership skills
  • Customer Service

Timeline

District Manager

Dollarama
12.2014 - 07.2024

Store Manager

Real Canadian Superstore (Loblaws)
11.2007 - 11.2014

Regional Food Merchandising Coordinator

Wal Mart Canada
02.2001 - 11.2007

Some College (No Degree) - Commerce

University of Calgary

Some College (No Degree) - Business

Mount Royal College

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Glen Kuhnlein