Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glen Holland

Surrey,BC

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Overview

25
25
years of professional experience

Work History

Host

A&W
07.2010 - 01.2023
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Assistant Manager

A&W
09.2018 - 04.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Flooring Installer

Beatty Floors
10.2001 - 03.2010
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
  • Measured, cut and installed tack-free strips along baseboards or walls.
  • Removed existing flooring to prepare [Type] and [Type] floor surfaces for new flooring.

Education

High School Diploma -

Langley Secondary School
Langley, BC

Skills

  • Group Reservations Management
  • Assist Customers
  • Menu Board Art
  • Customer Service
  • Dining Room Management
  • Monetary Transactions
  • Guest Interaction
  • Active Listening
  • Takeout Management
  • Cooking Methods
  • Guest Flow
  • Bank Deposit Preparation
  • Waiting Tables
  • Character Performances
  • Phone Inquiries
  • Kitchen Staff Management
  • Hosting Functions
  • Front- and Back-Of-House Coordination
  • Time Management
  • Mobile Order Management
  • Cash and Transaction Handling
  • Management of Personnel Resources
  • Conflict and Complaint Resolution
  • Shift Management

Timeline

Assistant Manager

A&W
09.2018 - 04.2022

Host

A&W
07.2010 - 01.2023

Flooring Installer

Beatty Floors
10.2001 - 03.2010

High School Diploma -

Langley Secondary School

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Glen Holland