Glen Correia
Toronto,ON
Summary
Results-driven IT professional with expertise in ITIL solutions using Hewlett Packard Service Manager ITSM Tool. Strong analytical skills, ability to thrive under pressure, prioritize workload, and meet deadlines. Excellent communication and interpersonal skills for building relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
ITSM Developer
Jio Platforms Limited
08.2022 - 08.2023
- Implemented ITIL solutions using HP Service Manager ITSM Tool
- Developed an employee task tracker portal using Spring-boot, Oracle DB, JavaScript, and HTML/CSS
- Analyzed, designed, and implemented custom workflows, forms, and UIs
- Collaborated with clients to understand business requirements and deliver tailored solutions
- Created and maintained comprehensive documentation
- Provided top-tier support, resolved technical issues, and participated in system issue resolution
- Stayed updated on trends in ITIL, HP Service Manager ITSM Tool, and related technologies.
Education
Present - Information Technology Solutions
Humber College
2022 - B.E. in Information Technology
Mumbai University, India
2019 - Diploma in Computer Technology
Maharashtra State Board
Skills
- ITSM Tool: Hewlett Packard Service Manager
- ITIL processes: Strong understanding
- Programming Languages: Java, Shell Script, HTML, CSS, JavaScript
- Databases: Oracle, SQL
Projects
Persuasive Cued Click Points (PCCP), 01/2019 - 03/2019: Each password consists of a sequence of images, providing immediate implicit feedback during login. Immediate Feedback: Users receive instant feedback on chosen click-points, improving usability and security. Path of Least Blocking: Encourages secure password selection, combining improved security and user-friendly experience.
Certification
- SQL Masterclass, Udemy
- Core Java, Udemy
- AWS Fundamentals, Coursera
Languages
English
Full Professional
Timeline
ITSM Developer
Jio Platforms Limited
08.2022 - 08.2023
Present - Information Technology Solutions
Humber College
2022 - B.E. in Information Technology
Mumbai University, India
2019 - Diploma in Computer Technology
Maharashtra State Board
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