Summary
Work History
Education
Skills
WHAT I BRING
What Sets Me Apart
Timeline
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Glen Correia

Scarborough,Ontario

Summary

Diligent and detail-oriented with 2 years of experience as a Personal Banking Associate at TD Bank. Proven ability to ensure compliance with regulatory requirements, perform client risk assessments, and maintain accurate KYC documentation. Strong analytical skills and attention to detail combined with excellent communication and judgment abilities. Seeking to transition into an AML Analyst role to contribute to regulatory adherence and operational excellence.

Work History

Personal Banking Associate

TD Bank
05.2023 - Current
  • Built rapport with customers and conducted in-depth consultations to meet their financial needs.
  • Utilized strong analytical skills to assess financial transactions for compliance and integrity.
  • Collaborated with cross-functional teams to enhance process efficiencies and customer service
  • Leveraged technology to document actions and maintain accurate client records.
  • Completed diverse tasks, including service requests, transactions, and queries, within established service level agreements.
  • Communicated effectively to provide notifications, information, and instructions to stakeholders.
  • Assisted in escalations from other team members, analyzing issues and determining appropriate steps.

Education

Post-Degree Certificate - Business Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2019

Skills

  • Customer Relationship Building
  • Financial Consultation
  • Data Integrity
  • Microsoft excel, Power point , MS Office
  • Communication Skills
  • Lending Process Coordination
  • Regulatory Adherence
  • Analytical Skills

WHAT I BRING

 Working knowledge of AML/KYC requirements, including OSFI, FINTRAC, and other Canadian regulations. 

- Excellent written and verbal communication skills. - 

Proficient analytical skills and attention to detail. -

 Strong judgment, confidentiality, and discretion in communicating with colleagues and partners. -

 Ability to manage competing priorities, escalate as required, and adhere to established policies and procedures. 

What Sets Me Apart

  • Proven ability to contribute to process improvements and customer service enhancements.
  • Familiarity with financial crimes risk trends, regulations, and compliance standards.
  • Strong analytical skills and attention to detail in handling complex tasks.
  • Effective communication with internal and external stakeholders.
  • Adherence to service level agreements and ability to handle escalations.

Timeline

Personal Banking Associate

TD Bank
05.2023 - Current

Post-Degree Certificate - Business Management

Conestoga College Institute of Technology And Advanced Learning

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Glen Correia