Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Glen A NISBETT

WAINFLEET

Summary

Dynamic customer service professional with a proven track record at Auto Know Parts, excelling in problem resolution and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively managed high-stress situations, fostering loyalty and repeat business through communication and informed recommendations. Versatile in adapting to diverse challenges and needs.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Auto Know Parts
04.2010 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Heavy Equipment Operator

Local 793
10.2000 - 04.2010
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
  • Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
  • Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
  • Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.

Education

Certificate - Heavy Equipment Operator Certificate

Sheridan College
Milton, ON

Certificate - Heavy Equipment Operator

Operating Engineers Training Institute of Ontario
Oakville, ON

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer satisfaction measurement
  • Team development

Interests

  • Maintaining, rebuilding, and working on vehicles
  • Knowledge of basic welding practices and fabricating

Timeline

Customer Service Representative

Auto Know Parts
04.2010 - 02.2025

Heavy Equipment Operator

Local 793
10.2000 - 04.2010

Certificate - Heavy Equipment Operator Certificate

Sheridan College

Certificate - Heavy Equipment Operator

Operating Engineers Training Institute of Ontario

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Glen A NISBETT