Gleydson Mendes Silva
LaSalle,QC
Summary
Friendly hospitality professional guiding safety of guests. Highly motivated with background in providing excellent service.
Overview
18
18
years of professional experience
Work History
Driver Supervisor
Discovery Hotel Iqaluit
06.2022 - 07.2024
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
Server
Discovery Hotel Iqaluit
03.2023 - 12.2023
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Maintenance
Discovery Hotel Iqaluit
08.2021 - 05.2022
- Maintained safety conditions and standards in facility.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
Bellman
DoubleTree By Hilton Montreal
05.2017 - Current
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to and from rooms and assisted with baggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Flight Attendant
Latam Airlines
03.2010 - 09.2016
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Airport Customer Service Agent
Latam Airlines
05.2007 - 03.2010
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Education
Associate of Science - Computer Support
Herzing College
Montreal, QC09.2018
Associate of Arts - Hotel And Resort Management
Universidade Anhembi Morumbi
Sao Paulo11.2016
Skills
- Self-motivated professional
- Safety policies and procedures
- Analytical skills
- Interpersonal Communication
Language Skills
Portuguese Mother tongue
Spanish
French
English
Timeline
Server
Discovery Hotel Iqaluit
03.2023 - 12.2023
Driver Supervisor
Discovery Hotel Iqaluit
06.2022 - 07.2024
Maintenance
Discovery Hotel Iqaluit
08.2021 - 05.2022
Bellman
DoubleTree By Hilton Montreal
05.2017 - Current
Flight Attendant
Latam Airlines
03.2010 - 09.2016
Airport Customer Service Agent
Latam Airlines
05.2007 - 03.2010
Associate of Science - Computer Support
Herzing College
Associate of Arts - Hotel And Resort Management
Universidade Anhembi Morumbi
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