Glaze Marie Bongcaron
Stockton
Summary
Detailed-oriented and technically skilled IT Support Specialist II with background in Computer Engineering. As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Overview
7
7
years of professional experience
Work History
IT Specialist II
Valley Pacific Petroleum Services
08.2022 - Current
- Provided technical support for hardware and software issues, ensuring minimal downtime and effective resolutions.
- Configured and managed network systems, enhancing connectivity and performance across departments.
- Assisted in the implementation of cybersecurity measures, safeguarding company data from potential threats.
- Conducted system upgrades and maintenance, improving overall system efficiency and reliability.
- Provided guidance to junior team members on best practices in IT support and troubleshooting techniques.Developed user documentation and training materials, facilitating smoother onboarding processes for new staff.
- Administered Active Directory accounts, group policies, and user authentication. Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Automated OS Deployments and software installations using MDT.
- Manage Ubiquity access control and video surveillance cameras via Unifi Identity Enterprise.
- Company cellphone management via Maas360.
- Configured Cisco Meraki networks including SD-WAN, wireless, and security. Deployed high performance LTE/5G networks via Cradlepoints.
- Utilized Lansweeper for IT asset tracking and ticketing and delivered remote support and automated deployments with NinjaOne.
- Manage Unifi switch networks, VLANs, and optimization through Unifi controller.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Cashier
The University Corporation, San Francisco State
08.2019 - 06.2020
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Treasurer
SFSU Society of Women Engineers
08.2019 - 06.2020
- Managed SFSU's SWE financial affairs
- Developed and implemented financial strategies, to increase in profitability and use it for student activities.
- Organized and maintain records to provide proper documentation, investigating and resolving discrepancies to maintain records accuracy.
- Collaborated with fellow SWE officers to deliver comprehensive financial information to facilitate decision making for the organization and the entirety of student body in the school of engineering.
- Trained and mentored upcoming officers for the organization.
Volunteer
SFSU Rapid Prototype Lab
08.2018 - 05.2019
- Assist fellow students when they need to use the 3D printer in the lab and teach those who are new to the machine.
- Advice students in their project designs to minimize the problems that may come up when they are ready to print.
- Troubleshoots machines and computer used within the lab and running diagnostics to resolve reported issues with the machines.
- Keep facilities organized, clean and well maintained to best meet the needs within the lab.
Education
Bachelor of Science - Computer Engineering
San Francisco State University
San Francisco, CA05.2020
High School Diploma -
Edison High School
Stockton, CA05-2015
Skills
- Customer assistance
- Team collaboration
- IT troubleshooting and Diagnostics
- Technical issue analysis, Application support
- Project implementation
- Network configuration, Cisco, Unifi Switches, NVRs
- Computer Proficient (Microsoft, Mac)
- Documentation and Organization skills
- Languages: SQL, C, C, Java
- Hardware and Systems: Lenovo and Dells PC, printers troubleshooting, Microcontrollers, FPGA, Embedded Systems
www.linkedin.com/in/glaze-marie-bongcaron
Timeline
IT Specialist II
Valley Pacific Petroleum Services
08.2022 - Current
Cashier
The University Corporation, San Francisco State
08.2019 - 06.2020
Treasurer
SFSU Society of Women Engineers
08.2019 - 06.2020
Volunteer
SFSU Rapid Prototype Lab
08.2018 - 05.2019
Bachelor of Science - Computer Engineering
San Francisco State University
High School Diploma -
Edison High School
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