Glauber Cayres Noronha De Oliveira
Brampton,Ontario
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Detail-oriented professional with bilingual abilities with a love for learning and self improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inspections/Quality Coordinator
Aspen Construction
Brantford, ON
12.2021 - Current
- Executes quality control inspections.
- Records findings of inspection process, supervises framing crews to implement corrective actions.
- Collaborates with foremen, tradesmen and site supervisors to ensure new houses met all building codes requirements and quality standards.
- Manages jobsites as needed.
- Ensure construction sites and workers conform to safety standards.
Logistics Coordinator
Penguin Basements
Toronto, ON
10.2020 - 12.2021
- Estimating material based on blueprints and information in the internal system.
- Scheduled and coordinated truck transport to maximize productivity and maintain organized calendar.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Managed the warehouse and warehouse team.
- Liaised between client, designer and project manager to ensure all required materials for renovation were on site as necessary.
- Created Excel program to streamline ordering and tracking processes
Superintendent
Lucas Cleaning Services
Toronto, ON
06.2019 - 10.2020
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Scheduled and supervised maintenance and repair of equipment, buildings and grounds.
- Managed 4 workers when performing duties in line with local building codes.
- Established successful procedures for day-to-day operations and long-term planning.
- Resolved conflicts between staff, residents and board members swiftly and professionally.
Quality Coordinator
Câmara Certificações
Salvador, BA - Brazil
05.2014 - 01.2019
- Development and implementation of the quality, safety and health management systems.
- Management of the quality control team.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
Hotel Manager
Alvarez Serviços Ltda. - Pousada Da Mangueira
Salvador, BA - Brazil
02.2011 - 05.2014
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Assisted with development and distribution of marketing materials for facility.
Education
MBA - Quality Management Systems
Faculdades Integradas Da Bahia - FIB
Salvador, BA - Brazil02.2019
Bachelor in Hospitality And Tourism Management - Hospitality And Tourism
Faculdades Integradas Da Bahia - FIB
Salvador, BA - Brazil08.2009
No Degree - Certificate in Microsoft Excel
Real E Dados
Salvador, BA - Brazil06.2019
Skills
- Strong Management Skills
- Customer Relations
- Outstanding Communication Skills
- Training and Mentoring
- Regulatory Compliance
- Quality Assurance
- Accuracy and attention to details
- Reliable and punctual
- Assess and prioritize tasks
Languages
English
Full Professional
Portuguese
Native or Bilingual
Certification
- Microsoft Excel (Basic, Advanced and VBA)
- Variable Forklift/Telehandler Driving
- Operation instruction and safety awareness training
- Working at Heights
- WHMIS 2015
- AEC / DEP or Skilled Trade Certificate in Building Code Compliance for Site Supervisors
Timeline
Inspections/Quality Coordinator
Aspen Construction
12.2021 - Current
Logistics Coordinator
Penguin Basements
10.2020 - 12.2021
Superintendent
Lucas Cleaning Services
06.2019 - 10.2020
Quality Coordinator
Câmara Certificações
05.2014 - 01.2019
Hotel Manager
Alvarez Serviços Ltda. - Pousada Da Mangueira
02.2011 - 05.2014
MBA - Quality Management Systems
Faculdades Integradas Da Bahia - FIB
Bachelor in Hospitality And Tourism Management - Hospitality And Tourism
Faculdades Integradas Da Bahia - FIB
No Degree - Certificate in Microsoft Excel
Real E Dados