GLAIZEM GARCIA
Edmonton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Fu's Repair Shop
10.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Bar Manager
Fu's Repair Shop
04.2022 - Current
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Directed, organized and controlled closing functions for sites in multiple states.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Bartender Shift Manager
PABLO
09.2021 - 03.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
Hostess / Server
El Beso
06.2020 - 03.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
Customer Service Associate
Winners TJX
10.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Greeted customers and identified their needs.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Associate
Ardene
05.2018 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Executes excellent sales floor merchandising and selling.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Customer Service Representative
Best Buy
10.2017 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Cashier
Dairy Queen
07.2014 - 09.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
Education
BBA - Business Management
MacEwan University
Edmonton, AB06.2024
Skills
- Rule Enforcement
- Performance Monitoring
- Restaurant Management
- Bar Management
- Regulatory Compliance
- Customer Relations
- Staff Training
- Sales Promotion
- Proficient in Mixology
- Menu Updating
- Supply Ordering
- Outgoing Personality
- Customer Relationship Building
- Service-Oriented Mindset
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Training and development background
- Customer relationship management (CRM)
- Operations oversight
- Business development
Certification
- AGLC Pro-Serve
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
References
References available upon request.
Timeline
Assistant General Manager
Fu's Repair Shop
10.2024 - Current
Bar Manager
Fu's Repair Shop
04.2022 - Current
Bartender Shift Manager
PABLO
09.2021 - 03.2022
Customer Service Associate
Winners TJX
10.2020 - 01.2021
Hostess / Server
El Beso
06.2020 - 03.2021
Customer Service Associate
Ardene
05.2018 - 08.2020
Customer Service Representative
Best Buy
10.2017 - 03.2018
Customer Service Cashier
Dairy Queen
07.2014 - 09.2014
BBA - Business Management
MacEwan University
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