Glaiza Estopin
Hamilton,Philippines
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
PROBE CX
01.2020 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Informed customers of upcoming promotions and deals to boost sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Call Center Agent
C3 Everise
02.2019 - 12.2019
- Manage large amounts of incoming phone calls.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Collaborated with other departments to ensure customer satisfaction.
- Book reservations for every foreign countries, especially US.
Sales Associate
VGAMES EVERLUCLKY
09.2017 - 07.2018
- Navigate Virtual Reality Headset and machine to play virtual games through computer.
- Assist customers, welcoming customers and do sales talk.
- Analyzed customer feedback and suggested strategies for improving customer experience.
- Creating report everyday for sales result.
Warehouse Staff/Office Staff/Encoder
UNIVERSAL ROBINA (Basic Logistic Corporation)
07.2015 - 10.2015
- Quality assured data before loading into the data warehouse to ensure accuracy and completeness
- Developed a data warehouse that integrated data from multiple sources, allowing for comprehensive reporting and analysis
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items.
Sales Clerk/Cashier
BROADWAY GEMS
08.2014 - 04.2015
- Reconciled store inventory on a daily basis, ensuring accurate records of stock levels
- Greeted customers in a friendly and professional manner, resulting in a 100% increase in customer loyalty
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Production Operator
MOATECH MANUFACTURING INC.
03.2012 - 01.2013
- Operating machinery.
- Complying with safety and quality standards.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Used equipment properly to avoid workplace hazards or injuries.
- Set up and adjusted machines for day-to-day operations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
Education
Secondary Education -
Hupi National High School
Santa Cruz, Marinduque04.2009
Primary Education -
Balogo Elementary School
04.2006
Skills
- Complaint Handling
- Call center experience
- Marketing
- Issue Escalation
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Product Knowledge
- Issue and Complaint Resolution
- Communication Skills
- Billing Adjustments and Refunds
Languages
English
Professional Working
Timeline
Customer Service Executive
PROBE CX
01.2020 - 05.2024
Call Center Agent
C3 Everise
02.2019 - 12.2019
Sales Associate
VGAMES EVERLUCLKY
09.2017 - 07.2018
Warehouse Staff/Office Staff/Encoder
UNIVERSAL ROBINA (Basic Logistic Corporation)
07.2015 - 10.2015
Sales Clerk/Cashier
BROADWAY GEMS
08.2014 - 04.2015
Production Operator
MOATECH MANUFACTURING INC.
03.2012 - 01.2013
Secondary Education -
Hupi National High School
Primary Education -
Balogo Elementary School
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