GLAIDA MORALES
Sacramento
Summary
Seeking an opportunity in a quality company that enables me to improve my skills, increase my pracAcal experience, fulfill my personal ambiAons and expand my knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Cromeyer Dental Care
01.2020 - 10.2024
- Coordinated with healthcare providers to schedule necessary tests, procedures, and consultations for patients
- Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
- Collaborated with insurance companies to verify coverage and obtain pre-authorization for procedures when required
- Managed a high volume of incoming calls from patients, providing excellent customer service while efficiently addressing their needs
- Assisted patients with completing necessary paperwork and forms prior to their appointments
- Ensured that all necessary documentation was completed accurately and filed appropriately according to established protocols
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times
- Developed strong relationships with referring physicians' offices to facilitate seamless coordination of care for patients
- Participated in regular team meetings to discuss process improvements and enhance overall efficiency of the appointment scheduling process
Education
College Certificate - undefined
Sacramento City College
Sacramento, CA01.2020
Medical Billing and Insurance Coding Certificate - undefined
UEI College
Sacramento01.2020
High School Diploma - undefined
Luther Burbank High School
Sacramento, CA01.2001
Skills
- Proficient in general medical administrative duties
- Experienced with Medical Practice Management Software
- Experienced with Electronic Health Records
- Insurance claims communication
- Eligibility and benefit verification
- Communication with third-party payers
- Understanding of Medical Insurance
Languages
Spanish
Professional Working
Certification
Typing Certificate
Timeline
Front Desk Patient Coordinator
Cromeyer Dental Care
01.2020 - 10.2024
College Certificate - undefined
Sacramento City College
Medical Billing and Insurance Coding Certificate - undefined
UEI College
High School Diploma - undefined
Luther Burbank High School