Gladys Villamor
Coquitlam,BC
Summary
Dynamic leader with a proven track record at Jollibee Foods Corporation (MANG INASAL) excelling in customer service and project management. Expert in fostering client relationships, enhancing financial portfolios, and driving sales growth. Demonstrated ability to lead teams to exceed customer expectations, with a knack for developing strategic plans that achieve long-term goals.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Jollibee Foods Corporations ( Mang Inasal )
Philippines
05.2023 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Bancassurance Financial Advisor
Sun Life Grepa Financial Incorporated
Philippines
02.2019 - 04.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Senior Associate - Teller
China Bank Savings
Philippines
04.2017 - 02.2019
- Consistently maintained strong relationships with clients
- Process deposits ,withdrawals ,transfer and other banking transactions efficiently and accurately
- Count and manage cash , balance cash drawers, and ensure accurate cash transactions
- Operate teller machines, and cash counters , and other banking technology efficiently
Education
Bachelor of Science - Business Administration Major in Marketing
Baliwag Polytechnic College
Bulacan Philippines04.2016
Skills
- Customer Service
- Public Relations
- Sales and Marketing
- Project Management
- Leadership
Languages
English
Full Professional
Timeline
Restaurant Manager
Jollibee Foods Corporations ( Mang Inasal )
05.2023 - 05.2024
Bancassurance Financial Advisor
Sun Life Grepa Financial Incorporated
02.2019 - 04.2023
Senior Associate - Teller
China Bank Savings
04.2017 - 02.2019
Bachelor of Science - Business Administration Major in Marketing
Baliwag Polytechnic College