Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gladys Sanchez

Santa Monica

Summary

Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
Santa Monica
03.2024 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction..
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Trained new employees on company policies and procedures.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

Office Assistant

Alo Clothing
Beverly Hills
08.2022 - 02.2024
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.
  • Monitored inventory levels for all items used in the hospitality area.
  • Organized special events such as banquets or corporate functions according to guest specifications.
  • Conducted daily room inspections to ensure cleanliness and report maintenance issues.

Legal Assistant

Law Office of Alberto Munoz
Los Angeles
06.2018 - 01.2021
  • Assisted with document production and deposition preparation.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Answered phones promptly while providing courteous customer service.
  • Maintained inventory levels of office supplies necessary for day-to-day operations.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Updated databases with new information received from attorneys or clients.

Education

High School Diploma -

Linda Esperanza Marquez High School
Huntington Park, CA
06-2018

Skills

  • Customer service
  • Inventory management
  • Workplace safety
  • Employee training
  • Team supervision
  • Conflict resolution
  • Cash handling expertise

Languages

Spanish
Professional

Timeline

Shift Supervisor

Starbucks
03.2024 - Current

Office Assistant

Alo Clothing
08.2022 - 02.2024

Legal Assistant

Law Office of Alberto Munoz
06.2018 - 01.2021

High School Diploma -

Linda Esperanza Marquez High School

Similar Profiles

CREATE PROFILE
Gladys Sanchez