Gladys Paz
San Jose
Summary
I am a reliable committed to building positive customer relationships. Excellent planning and communications skills enabled desired results. Versatile receptionist offering years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for five-member staff. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
14
14
years of professional experience
Work History
Front Office Administrator
Cupertino Electric Inc.
08.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
- Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
- Strengthened security measures within the organization by enforcing access control protocols at the reception area.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front of House Employee
Bon Appetit
01.2019 - 07.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic food restaurant while maintaining calm, professional demeanor.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Maintained excellent attendance record, consistently arriving to work on time.
Postal Carrier
USPS
07.2018 - 12.2018
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
Receptionist
Rave Hair Studio
10.2010 - 07.2016
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Resolved customer problems and complaints by referring them to the supervisor.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to many company employees by copying, faxing and filing documents.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Education
Associate of Arts - Comunications
West Valley College
Saratoga, CA05.2005
Skills
- Mail-sorting and delivery sequence
- Guest relations management
- Office administration
- Customer and Client Relations
- Conflict Resolution
- Office management
- Verbal and written communication
- Local area route knowledge
- Customer/Client relations
- Documentation and reporting
- Correspondence Distribution
- Organization skills
- Scheduling
- Telephone skills
Timeline
Front Office Administrator
Cupertino Electric Inc.
08.2022 - Current
Front of House Employee
Bon Appetit
01.2019 - 07.2020
Postal Carrier
USPS
07.2018 - 12.2018
Receptionist
Rave Hair Studio
10.2010 - 07.2016
Associate of Arts - Comunications
West Valley College
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