Gladys Odihili
Whitby,ON
Summary
Meticulous Business Analyst with over 4 years of experience specializing in gathering, analyzing, and translating large volumes of information into strategic business decisions.
Possessing a solid foundation in business analysis principles, data analysis, and process improvement. Adept at utilizing analytical tools and methodologies to gather, interpret, and present data-driven insights. Strong communication and interpersonal skills with a proven ability to collaborate across cross-functional teams. Demonstrate ability to understand and articulate business, conduct gap analysis and prepare comprehensive test cases. Quick learner with a passion for staying updated on industry trends and technologies. Committed to delivering high-quality results in fast-paced and dynamic environments. Expertise in using JIRA for issue tracking.
Overview
8
8
years of professional experience
Work History
Business Analyst
TransCore Link Logistics
08.2021 - Current
- Meet with Stakeholders and captured their needs to create a detailed business analysis model.
- Queried data using internal platform used MySQL Server to create, retrieve, clean, manipulate and transform them into meaningful insights.
- Create comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.
- Last year my team and I analyzed quantitative and qualitative data to uncover competitors and trucking industry information resulting in improving sales by 23%.
- Regularly gather information, analyzed new products and services and share relevant data to various department.
- Work closely with Sales and Marketing team to bring up relevant seasonal offers to clients.
- Create and implement simple forecast modeling to identify market risks.
- Improve business processes by identifying inefficiencies and proposing data-driven solutions to various teams.
- Analyzed financial data to support cost reduction initiatives, leading to increase profitability by 25% this year.
- Automated a report for the Sales team and set filters that will automatically qualified sales leads.
- Created reports and visually impactful dashboards with tableau showcasing market trends, KPIs surrounding Sales and Marketing initiatives.
- Ensured product backlog and tickets were properly captured in JIRA.
- Work closely with various team to provide recommendations to the General Manager to boost sales.
Junior Business Analyst
Herjavec Group
09.2017 - 03.2021
- Identified and document business objectives related to cybersecurity for 2 major clients summarized into presentation to stakeholders.
- Collaborated with stakeholders, including Incident Response, IT and business leaders teams to understand clients' needs and better ways to implement them.
- Assisted in developing new database modeling techniques that improved data analysis time by 45% within the first 5 months of employment.
- Worked closely with IT and DevOps team to develop new intrusion detection system that reduced false positive attacks by 75% and increased CPU servers by 61%.
- Collected information from various teams that enabled me to create a document pinpointing the removal of various threats that affected 23 onsite routers.
- Investigated potential gaps and outages.
- Assisted in developing risk mitigation strategies and contingency plans for a major client.
- Generated regular reports for management on the status of cyber-attacks measures and incidents using Tableau.
- Ensured that technical requirements were properly translated into business terms.
- Work with functional experts across other technology projects to ensure the integration of new and existing business processes and approaches.
Customer Care Representative
Tigertel
06.2016 - 05.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.
- Increased average customer order size for new customer by 14% by understanding needs and recommending the right products.
- Resolved concerns with products or services to help with retention and drive sales.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Delivered prompt service to prioritize customer needs.
Education
Certified Business Analyst Professional (CBAP)
2024
Scrum Master Certificate
Scrum Alliance
02.2022
Associate of Science - Business Administration
Seneca College of Applied Arts And Technology
North York, ON06.2016
Bachelor of Science - Business Analysis
Unilag
Nigeria06.2014
Skills
Technical : SQL, Tableau, Data Modeling, Agile methodology, Scrum master
Soft Skills : Organized, Analytics, Problem Solving, Multi- tasking, Critical thinking,
Languages
English
Native or Bilingual
Timeline
Business Analyst
TransCore Link Logistics
08.2021 - Current
Junior Business Analyst
Herjavec Group
09.2017 - 03.2021
Customer Care Representative
Tigertel
06.2016 - 05.2017
Certified Business Analyst Professional (CBAP)
Scrum Master Certificate
Scrum Alliance
Associate of Science - Business Administration
Seneca College of Applied Arts And Technology
Bachelor of Science - Business Analysis
Unilag
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