Gladys Ochoa
County Of Sonoma
Sonoma,CA
1
Language
10
years of professional experience
Work History
Eligibility Specialist
1 Year- Evaluated client eligibility for various assistance programs, ensuring compliance with state and federal regulations.
- Processed applications and renewals, maintaining accurate records in case management systems.
- Collaborated with community organizations to streamline service delivery and improve access to resources.
- Evaluated Medicaid applications for eligibility accuracy and compliance with state regulations.
- Assisted clients in understanding benefits and application processes to ensure seamless access to services.
- Analyzed case documentation to identify discrepancies and resolve issues efficiently, enhancing approval rates.
- Evaluated client eligibility for public assistance programs, ensuring compliance with federal and state regulations.
- Conducted comprehensive interviews to gather necessary information for benefit determination processes.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
Certified Enrollment Counselor
4 Years 7 Months- Interviews and screens new and established patients to determine eligibility for health insurances and other programs including Medi-Cal, Covered California, CalFresh, CMSP, Path To Health
- Provides culturally and linguistically appropriate health insurance and social service enrollment/application assistance for demographically diverse patient populations.
- Advocates for patients with County and State Social Service agencies by helping file appeals and other actions.
- Conducts outreach calls to new Medi-Cal members assigned to MCC to register them and get them into care.
- Attended all eligibility-related meetings and training sessions and shared information with clinic personnel.
- Coordinates with staff, and other organizations to resolve patient problems/barriers, addressing basic needs, social determinants of health, and other economic factors. Provides advocacy, support in negotiating/coordinating with service agencies/organizations
- Provides assistance and support to individuals and families during transition periods.
- Provided comprehensive enrollment guidance to clients, ensuring understanding of healthcare options and eligibility criteria.
- Streamlined application processes, enhancing efficiency and reducing wait times for client enrollment.
Front Office Receptionist
3 Years- Responsible for ensuring employees greet, welcome and assist all patients and guests entering the waiting room.
- Manages walk-in requests for appointments and sees that they are processed according to established procedures.
- Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
- Ensures accurate entry of billing and demographic data in the Practice Management System for all patients during the check-in process.
- Responsible for accurate handling of patient payments, and reconciliation of receipts and charges.
- Oversee pre-registration to confirm next-day appointments and perform needed cancellations or rescheduling based on patient contact.
- Prepares charts and super bills for appointments for both new and established clients in advance.
- Resolves internal problems and patient/staff difficulties in the reception area as they arise.
- Answers inquiries pertaining to Clinic policies and services.
- Ensures that the Front Desk work area and patient waiting room are maintained in a clean and orderly condition during hours of clinic operation.
Cashier and Deliworker
2 Years- Prepares food items for the cold case, fresh pack, salad, and hot bars according to production sheets.
- Prepares food items according to recipe to ensure quality and consistency.
- Ensures that all prepared items are labeled, dated, covered, monitored for quality and freshness, and rotated.
- Monitors food levels and replenishes in a timely manner.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising products.
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with cleanliness and safety standards; ensures walk-ins and freezers are clean and organized.
Education
High school diploma
Skills
Adaptable
Works well under pressure
Multitasking
Attentive
Dependable
Problem solving
Communication Skills
Detail Oriented
Data entry
Telephone etiquette
Microsoft office
Interviewing
Verbal communication
Public assistance
Application review
Documentation and paperwork
LANGUAGES
English and Spanish
Timeline
Eligibility Specialist
County Of Sonoma
08.2025 - 08.2026Read More
Certified Enrollment Counselor
Marin Community Clinics
01.2021 - 08.2025Read More
Front Office Receptionist
Marin Community Clinics
01.2018 - 01.2021Read More
Cashier and Deliworker
Whole Foods Market
01.2017 - 01.2019Read More
Sonoma Valley Highschool
High school diploma
Read More