GLADYS LACIA
Leduc,AB
Summary
Talented, professional who is Passionate about providing an exceptional customer service experience for customer and delighting them in every step of the way.
Overview
20
20
years of professional experience
Work History
Lounge Attendant
Air Canada Maple Leaf Lounge
Edmonton International Airport, AB
11.2018 - Current
- EIA)
- Making sure lounge are attended and presentable according to Health and Safety
- Guidlines.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Customer Service Agent
American Airlines
Edmonton International Airport, AB
09.2014 - 10.2015
Customer Service Agent
WestJet Airlines
01.2009 - 01.2013
Customer Service Agent
First Air, EIA
01.2008 - 01.2009
- Help Customers Plan travel dates , time and routes
- Provide information on fares and flight schedules
- Issue tickets and assign seats
- Attend boarding and Arrival gates, Complete pre-flight documents, passenger and cargo loads, catering , special request and other flight information.
Clerk III
Grey Nuns Hospital
Edmonton, AB
01.1997 - 01.2007
- Perform Administrative duties and maintain front desk
- Greet visitors at the office and direct them to appropriate are
- Respond to all clients inquires including emails and phone calls
- Interview clients to obtain and process information required to provide medical services
- Schedule and coordinate appointments and follow-up care
- Set-up and maintain files, scan, and verify clients records
- Coordinate Physician and schedules, type their correspondence.
Education
Pharmacy Assistant
Heritage College
Calgary, AB03.2021
French Language Course - undefined
Adult Education Centre
2016
Unit Clerk Course / Medical Terminology - undefined
Grant MacEwan College
1997
Skills
- Warm and Welcoming
- Team Player
- Covid Symptom Screening
- Active Listening and Communication
Timeline
Lounge Attendant
Air Canada Maple Leaf Lounge
11.2018 - Current
Customer Service Agent
American Airlines
09.2014 - 10.2015
Customer Service Agent
WestJet Airlines
01.2009 - 01.2013
Customer Service Agent
First Air, EIA
01.2008 - 01.2009
Clerk III
Grey Nuns Hospital
01.1997 - 01.2007
Pharmacy Assistant
Heritage College
French Language Course - undefined
Adult Education Centre
Unit Clerk Course / Medical Terminology - undefined
Grant MacEwan College
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