Gladys Kane
Windsor,ON
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Call Center Team Lead
Sutherland Global Services
Windsor, ON
07.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to team support questions quickly to maintain call center efficiency.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Handled advanced issues with calm, knowledgeable and professional approach.
Restaurant Owner
Myself
Windsor, ON
02.2015 - 09.2016
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 3 employees.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Material Handler Team Lead
Windsor Disposal Services
Windsor, ON
11.2002 - 06.2009
- Utilized balers to compress recyclable materials.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma - Computer Systems Technician - Networking
St Clair Collage
Windsor On06.2019
Skills
- Recognition Programs
- Upbeat and Positive Personality
- Special Assignments
- Efficient and Detail-Oriented
- Motivational Leadership
- Patient and Empathetic
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Customer Retention Strategies
- Collaborative Environments
Timeline
Call Center Team Lead
Sutherland Global Services
07.2019 - Current
Restaurant Owner
Myself
02.2015 - 09.2016
Material Handler Team Lead
Windsor Disposal Services
11.2002 - 06.2009
Diploma - Computer Systems Technician - Networking
St Clair Collage
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Yashi JamesYashi James
Customer Service Representative (WFH) at Sutherland Global ServicesCustomer Service Representative (WFH) at Sutherland Global Services
TALLAPANENI SURESH BABUTALLAPANENI SURESH BABU
Sr. Assoc-CS Phone Level 2 at SUTHERLAND GLOBAL SERVICES PVT LTDSr. Assoc-CS Phone Level 2 at SUTHERLAND GLOBAL SERVICES PVT LTD