Gladys Jaja
Burnaby,BC
Summary
Organized and dependable housing services administrator with a good understanding of the RTA and policies,successful at managing multiple priorities simultaneously with a high degree of accuracy and skilled at building and maintaining relationships between staff, POMs and residents to ensure a high occupancy rate through the coordination of unit.
Overview
10
10
years of professional experience
Work History
Mental Health Worker
PHS Community Services Society
08.2023 - Current
- Provides physical, social, emotional, basic life skills, and behavior management support
- Uses analytical abilities to observe and respond to participants needs and attempt to mitigate potential emergency situations
- General cleaning duties for the project or program
- Listens and responds to participants concerns, questions and requests in a manner that conveys respect.
- Responsible for de-escalating hostile interactions between tenants. Escalates to higher authorities as necessary.
- Respond to Overdose and health emergencies
Shelter Resource Supervisor
First United
08.2020 - 12.2022
- Managed property maintenance and repairs, maintaining a safe and clean living environment for residents.
- Accessed sensitive financial information and sensitive resident information, requiring due diligence and respect for professional communication and confidentiality.
- Reporting information back to case planners and shelter Manager
- Communicated with other department to ensure residents were getting the social and medical supports they needed, including Hospital and pharmacies.
- Entering and updating Residents information into HIFIS shelter platform
- Completed residents intakes and followed through with discharge from the shelter
- Assisted with other duties including responding to Overdose, health and physical emergencies
- Facilitated the resolution of resident disputes by mediating conflicts between parties involved, promoting harmonious living conditions within the community.
Consultant
Hudson's Bay
07.2017 - 09.2019
- Built effective and trusted relationships with all levels of management, staff and stakeholders.
- Worked collaboratively with teams to identify solutions and resolve issues.
- Exercised exceptional organizational skills and the ability to prioritize workload and manage multiple competing demands.
- Strongly alignment with management and Finance department to ensure all product purchase or return was implemented according to guidelines.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Assistant Property/Store Manager
Bentley Leathers LTD
04.2014 - 08.2017
- Maintaining store tenancy agreement by complying with agreement terms and notifying mall management when needed
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in
compliance with budget. - Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Certificate in Project Management - Fundamentals of Project Managent
Google Coursera
2023
IT Support Professional Certificate - IT Support And Computer Mangement
NPower Canada IT School
Toronto, ON12.2022
Bachelor of Arts - Health Science/ Public Health, And GSWS
Simon Fraser University
Burnaby, BC07.2018
Skills
- Microsoft Office 365
- CRM Software
- Buildium property Management software
- Financial budgeting and reporting
- Rent Manager Property software
- Tenant and Eviction Laws
- City and Provincial Laws
- Communication skills
- Exceptional organizational skills
- Good understanding of RTA, Program Agreements and BC Housing operating agreements
- High standards of ethics and confidentiality
- Progress Monitoring
- Client Support
- Patient Advocacy
Timeline
Mental Health Worker
PHS Community Services Society
08.2023 - Current
Shelter Resource Supervisor
First United
08.2020 - 12.2022
Consultant
Hudson's Bay
07.2017 - 09.2019
Assistant Property/Store Manager
Bentley Leathers LTD
04.2014 - 08.2017
Certificate in Project Management - Fundamentals of Project Managent
Google Coursera
IT Support Professional Certificate - IT Support And Computer Mangement
NPower Canada IT School
Bachelor of Arts - Health Science/ Public Health, And GSWS
Simon Fraser University
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