Gladys Inyobozi
Gatineau,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.I look forward to my career growth and strive to gain knowledge.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ICF(Ontario Energy Board)
01.2024 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Millennium1solutions
05.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist Administrator
Salon Barbier Paris
04.2020 - 04.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Secretarial Assistant
Orphelinat Officiel De Bujumbura
03.2019 - 02.2020
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor Of Applied Arts - Translation
University of Hassiba Ben Bouali
Algerie09.2018
Diploma - Languages And Culture
Lycée Notre Dame
Burundi09.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Paperwork Processing
- Order Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- CRM Software
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
ICF(Ontario Energy Board)
01.2024 - Current
Customer Service Representative
Millennium1solutions
05.2021 - 12.2023
Receptionist Administrator
Salon Barbier Paris
04.2020 - 04.2021
Secretarial Assistant
Orphelinat Officiel De Bujumbura
03.2019 - 02.2020
Bachelor Of Applied Arts - Translation
University of Hassiba Ben Bouali
Diploma - Languages And Culture
Lycée Notre Dame
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