Gladys Hernandez
Moreno Valley
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills that can be utilized to make a significant contribution to the success of the company.
Overview
9
9
years of professional experience
Work History
Volunteer Eligibility Service Clerk
Dept. of Public Social Services
Moreno Valley
04.2025 - Current
- Developed written materials that explain the process for applying for eligibility services.
- Provided feedback on processes and procedures related to the provision of eligibility services.
- Performed data entry for accurate tracking of applications and services rendered.
- Greet guests respond to telephone calls or lobby visits assisted customers with providing information on status of their application or case.
- Logging and tracking work presenting completed work for submission.
- Direct visitors to the appropriate person in office .
- Hand-on experience with office equipment.
- File and keep record of activities in the office for easy retrieval and review when due and sending to relevant department personnel.
- Managing the front deck and performing basic support tasks and inventory of supplies stocks .
- Performing keyboards/data entry functions.
- File scan documents data to cases.
Picker Packer
Harbor Freight Tools Distribution Center
Moreno Valley
10.2018 - 07.2020
- Marked and labeled containers with accurate shipping information to prevent delays.
- Keyed in data for packages into computer system using handheld scanners, averaging allot of packages per shift.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using RF scanners.
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
Cashier
El Super Market
Moreno Valley
05.2017 - 09.2018
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Monitored sales events, added new merchandise and rang up purchases.
Cashier
El Pollo Loco
Oceanside
10.2016 - 06.2017
- Greeting people with great customer servies to gain customers to come back again .
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational. Will help drive thru ,and well jump to burritos if need.
- Completed daily recovery tasks by changing food labels and keeping areas clean and neat .
Education
High School Diploma -
Moreno Valley Community Adult School
Moreno Valley, CA12-2024
Skills
- Heavy lifting
- Warehouse operations
- Product location skills
- Product rotations
- Quality control
- Safety protocols
- Materials transport
- Customer assistance
- Coin counting
- Scanner operations
- Credit and cash transactions
- ID verification
- Customer greeting
- Cash drawer balancing
- Data entry
- Customer service
- Office administration
- Inventory management
- Organizational skills
- Application review
- Public assistance
- Microsoft office
- Appointment scheduling
- Resource information
- Adaptability
- Multitasking
- Public assistance programs
- Recordkeeping and data input
Timeline
Volunteer Eligibility Service Clerk
Dept. of Public Social Services
04.2025 - Current
Picker Packer
Harbor Freight Tools Distribution Center
10.2018 - 07.2020
Cashier
El Super Market
05.2017 - 09.2018
Cashier
El Pollo Loco
10.2016 - 06.2017
High School Diploma -
Moreno Valley Community Adult School