Gladys Garcia
Anaheim
Summary
Compassionate professional with a diverse background in customer-focused roles. Known for empathetic communication and rapid learning capabilities, ready to leverage skills to enhance service quality and operational efficiency.
Overview
8
8
years of professional experience
Work History
Data Entry Technician
Orange County Social Services
Anaheim
12.2022 - 12.2024
- Process Medi-Cal, CalFresh, General Relief, and other applications. Utilize programs such as
CalWIN,Meds, and OnBase. Review documents for completeness, accuracy, and consistency
with procedures prior to entry. Extract data from document and coding for entry.
Document Scanner
MetaSource
Anaheim
01.2022 - 11.2022
- Prepare documents for scanning by organizing and straightening pages, removing staples and
other bindings, cutting, taping, and sifting through pages. Follow work processes to ensure
optimal output, quality, and downstream process integrity. Keep up on training and changes to
how work is to be performed. Responsible for meeting output requirements as defined by my
supervisor. Ensure that equipment such as scanners and other processing tools are operating
as intended.
Phlebotomist
Equaltox
Anaheim
05.2020 - 08.2021
- Greet and provide excellent patient care by explaining procedures to ensure comfort. Collect blood samples using sterile techniques and proper equipment. Follow strict safety guidelines to prevent contamination and ensure compliance.
Hostess
Sizzler Restaurant
Lake Forest
12.2018 - 07.2019
- Greet incoming and departing guests warmly with a genuine smile and eye contact. Answer
incoming calls to the restaurant and provide appropriate service. Handle customer complaints
with good listening skills and working with management. Help fellow team members and other
departments wherever necessary to maintain positive relationships with coworkers.
Children's Church Teacher
Oasis of Glory Church
Santa Ana
01.2017 - 01.2018
- Develop engaging lesson plans for diverse age groups within the church community. Organize and led weekly children's services to foster spiritual growth and understanding. Create a safe and welcoming environment for children during church functions. Communicated effectively with parents regarding children's progress and church activities. Maintained safe environment for children and teachers by upholding church policies.
Cashier
Jack in the Box
Garden Grove
12.2016 - 01.2018
- Greet customers with a smile. Solve customer questions and complaints. Handle monetary
transactions. Keep the restaurant front area clean and well-stocked. Provide professional and
courteous service at all times.
Education
High School Diploma -
SANTIAGO HIGH SCHOOL
Garden Grove, CA06-2018
Some College (No Degree) - Psychology
Cypress College
Cypress, CASkills
- Bilingual
- Excellent Customer Service
- Rapid Learner
- Strong Attention To Detail
- Empathetic
- Technology-savvy
- Team Collaboration
Timeline
Data Entry Technician
Orange County Social Services
12.2022 - 12.2024
Document Scanner
MetaSource
01.2022 - 11.2022
Phlebotomist
Equaltox
05.2020 - 08.2021
Hostess
Sizzler Restaurant
12.2018 - 07.2019
Children's Church Teacher
Oasis of Glory Church
01.2017 - 01.2018
Cashier
Jack in the Box
12.2016 - 01.2018
High School Diploma -
SANTIAGO HIGH SCHOOL
Some College (No Degree) - Psychology
Cypress College