Gladys Amponsah
Calgary,AB
Summary
Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Kitchen Staff Member
St Teresa’s Place Covenant Care
01.2025 - Current
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
Room Attendant
Holiday Inn Hotel Sandton
08.2024 - 04.2025
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Food Service Worker
Marriot Hotel
01.2024 - 12.2024
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
Education
Accra Girls High School
Ghana, West AfricaSkills
- Safe food handling
- Cleaning and sanitizing
- Organization and cleanliness
- Allergy awareness
- Customer service
- Team collaboration
- Dedicated work ethic
- Workplace health and safety
Languages
English
Elementary
English
Elementary
Certification
Food Safety
First aid
WHIMIS
Timeline
Kitchen Staff Member
St Teresa’s Place Covenant Care
01.2025 - Current
Room Attendant
Holiday Inn Hotel Sandton
08.2024 - 04.2025
Food Service Worker
Marriot Hotel
01.2024 - 12.2024
Accra Girls High School
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