Gladys Aguila Nieles
Langford,BC
Summary
An Experienced Professional who has the skills and knowledge in the different aspects of administrative, marketing and management including but not limited to financial management, branding, public relations, account/partner management, and business development. Goal-oriented, people-person, resilient, responsible, and self-driven. Willing to learn, adaptable, and flexible in any kind of situation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
JESKEN AERIE - Assisted Living Retirement Home
02.2024 - Current
- Report to the Assisted Living Manager and manage the reception area while providing a warm and friendly environment for all residents, guests, and employees
- Responsible for a wide range of administrative tasks such as book visits and vendor appointments, respond to staff calling in sick and scheduling replacement personnel
- Ensure accurate and timely completion of all documentation assigned in the course of duties including incident reports
- Ensure safety of the building and residents by completing all safety checks, responding to resident medical pendant alerts, administering First Aid to residents and staff when needed
- In some instances, assist in our Recreation activities such as: helping the residents during arts and crafts sessions, kids’ visitation day etc
- As a Recreation Coordinator Assistant in some cases I help oversee and provide directions to volunteers who assist with various programs
- Volunteering myself during fund raising activities such as garage sales, special occasions and raffles
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
SALES PROFESSIONAL
MICHAEL HILL CANADA
09.2023 - 11.2023
- Interacts directly with customers and identifies their needs through empathy, relationship building, and effective communication and negotiation skills while pitching relevant products or services, and ensuring they have a positive experience from start to finish
- Responsible for handling returns and refunds; unpacking deliveries, checking, rotating, and replacing stocks, and arranging displays in the most pleasant visual selling perspective
SENIOR FINANCIAL ADVISOR
AXA PHILIPPINES
03.2008 - 03.2022
- Provides financial services to potential clients such as education planning, retirement, income protection, and building health funds
- Educate clients and answer queries about investment options and potential risks, monitor clients’ accounts, and determine changes needed to improve account performance
- Worked on account management, lead generation, and conducting talks and seminars on financial planning for corporate and individual accounts
SENIOR UNIT HEAD
AXA PHILIPPINES
04.2014 - 12.2018
- In charge of leading a team of financial advisors through training and promotion of sales drives and campaigns in coordination with Agency Development
- Responsible for building relationships, conceptualization, execution, and evaluation of all financial sales-related efforts including but not limited to prospecting, recruiting, digital selling, public and media relations, personal and product branding, and other various sales techniques
PROFESSIONAL MEDICAL REPRESENTATIVE
BOEHRINGER INGELHEIM
04.2003 - 07.2007
- Managed a key designated territory to ensure that visits were in line with the full potential of the customer and territory
- Contributes to the improvement of sales targets through consistent drugstore visitation and effective scheduling of doctor’s coverage through time management and efficient team meetings
- Establishing and building relationships with Doctors, Professional Medical Partners, and Key External Experts
- Execute a patient-focused detailing approach through excellence in product knowledge
Education
Post Degree Diploma - Business Management
CAMOSUN COLLEGE
BRITISH COLUMBIA06.2024
Bachelor of Science - Accounting, Major in Financial Management Accounting
ST. PAUL UNIVERSITY
MANILA, PHILIPPINES03.2003
Secondary Education -
SIENA COLLEGE
QUEZON CITY, PHILIPPINES03.1999
Skills
- Financial management
- Public relations
- Business development
- Team ovesight
- Administrative skills
- Problem-solving skills
- Microsoft office
- Complaint resolution
- Guest relations
- Effective planning
- Reservation management
- Conflict management
- Brand promotion
- Front office management
- Oral and written communications
- Report generation & documentation
- Safety and security procedures
- Information protection
- Automated telephone systems
- Training and mentoring
- Office management
- Sales expertise
- Teamwork and collaboration
- Relationship building
- Detail-oriented
- Staff scheduling
- Strategic planning
- Coaching and mentoring
- Tour arrangements
- Customer service management
Languages
English
Professional Working
Accomplishments
- 2018, Million Dollar Round Table Qualifier
- 2015 to 2018 - General Agents and Managers Association of the Philippines – FLA Bronze Awardee
- 2014 - AXA Academy Rookie Awardee
- 2011 - Dragon Circle Awardee – Bancassurance AXA Metrobank
- 2006 - Outstanding Sales Representative – Pediatric-Pulmonary Division, Boehringer Ingelheim
Personal Information
Date of Birth: 05/22/82
Seminars Trainings Attended
- 06/01/18, Success is a State of Mind, Max Bolka, MDRT Convention, JW Marriott, Los Angeles California, USA
- 06/01/16, Building Sustainable Business, Brad Bueermann, The Truth About Productivity, Audrey Thomas, CSP, MDRT Convention, Vancouver BC Canada
- 07/01/15, Achieving Sustainable Growth and Improving Teams Performance, Richard Weylman CSP, CPAE, GAMA LAMP ASIA Conference, Hongkong
- 06/01/10, Creating High-Performance Team Program, James Yurston, AXA Asia University, Singapore
Certification
- Certification in Emergency First Aid & CPR/AED Level C
Timeline
Front Desk Medical Receptionist
JESKEN AERIE - Assisted Living Retirement Home
02.2024 - Current
SALES PROFESSIONAL
MICHAEL HILL CANADA
09.2023 - 11.2023
SENIOR UNIT HEAD
AXA PHILIPPINES
04.2014 - 12.2018
SENIOR FINANCIAL ADVISOR
AXA PHILIPPINES
03.2008 - 03.2022
PROFESSIONAL MEDICAL REPRESENTATIVE
BOEHRINGER INGELHEIM
04.2003 - 07.2007
Post Degree Diploma - Business Management
CAMOSUN COLLEGE
Bachelor of Science - Accounting, Major in Financial Management Accounting
ST. PAUL UNIVERSITY
Secondary Education -
SIENA COLLEGE
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