GLADISS BARAJAS
Vista
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant/Patient Access Representative
Rady Children's Hospital satellite clinic
06.2023 - Current
- Assisted in different specialties such as Allergy, Cardiology, Dermatology, Endocrinology, ENT, Gastroenterology, Neurology, Orthopedics, Pulmonology, Rheumatology, Rehab Med, and Urology
- Completed and assisted with clinical procedures and gathered patient data for interpretation by physician
- Completed front office duties such as check in & check out procedures, registration, scheduling, and billing
- Taught patients about medications, procedures, and care plan instructions
- Documented vital signs and health history for patients in clinic and hospital environments
- Sanitized, restocked, and organized exam rooms and medical equipment
- Assisted with procedures in clinic
Medical Assistant, Internal Medicine
Scripps Clinic
05.2022 - 06.2023
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms and allergies, and vital signs
- Administered medications and vaccines to patients
- Called pharmacies to submit prescriptions and refills
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment
- Assisted with training new employees to the clinic
Barista
Starbucks
10.2021 - 04.2022
- Controlled drive-thru lines with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Sanitized equipment and wiped down counters and tables to prevent the spread of germs
- Carefully listened to customer requests and created personalized, delicious beverages, which improved sales
Shift Manager
McDonald's
06.2016 - 10.2021
- Supervised employees and oversaw quality compliance with company standards for food and services
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on tasks to meet business and customer needs
- Exercised composure under pressure and in escalated customer service scenarios
- Excelled in every store position and regularly backed up front-line staff
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Cooperated with coworkers to improve customer experience and manage storefront
- Adhered to company standards and compliance requirements for operations and cleanliness of areas
- Managed schedules accepted time off requests and found coverage for short shifts
- Completed physical inventory counts each month
- Made food according to standard recipes with requested changes for customer satisfaction
Amazon Delivery Driver
SABSAF Logistics
01.2021 - 06.2021
- Completed on-time deliveries by choosing the best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Delivered packages to customer doorsteps and business offices
- Loaded truck and properly secured items to prevent damage for deliveries
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images
- Maintained organized, clean and professional vehicles to protect company reputation with customers
Education
Medical Assistant, Certificate -
Pima Medical Institute
San Marcos, CA03.2022
High School Diploma -
Sweetwater Union High School
National City, CA06.2016
Skills
- Administrative/Secretarial skills
- Exceptional communication skills
- Appointment scheduling
- Data entry/Basic bookkeeping
- Collecting co payments
- Medical terminology
- Knowledge of medical insurance
- Knowledge of CPT/ICD-10-CM coding
- Knowledge of collection procedures
- Knowledge of HIPAA regulations
- Advanced in EPIC software and other EHR systems
- Advanced in Microsoft Outlook and Google Word, PowerPoint, and Excel
- Advance in computer software
- Updating Medical Records
- Medical Office Management
- Supply ordering
- Customer service
Certification
First Aid + BLS Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Medical Assistant/Patient Access Representative
Rady Children's Hospital satellite clinic
06.2023 - Current
Medical Assistant, Internal Medicine
Scripps Clinic
05.2022 - 06.2023
Barista
Starbucks
10.2021 - 04.2022
Amazon Delivery Driver
SABSAF Logistics
01.2021 - 06.2021
Shift Manager
McDonald's
06.2016 - 10.2021
High School Diploma -
Sweetwater Union High School
First Aid + BLS Certification
Medical Assistant, Certificate -
Pima Medical Institute
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