Gladis Rodriguez
Kitchener,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Volunteer
HL Canadian Immigration Services
Kitchener, ON
01.2024 - Current
- Developed content for social media campaigns targeting various audiences.
- Monitored competitor activities on social media channels.
- Managed customer service inquiries through social media platforms in a timely manner.
- Suggested improvements to enhance customer experience on social platforms and internal processes.
- Provided support for digital ad campaigns including creating ads, managing budgets, and tracking results.
- Identified opportunities for improvement within existing strategies.
- Generated ideas for creative content initiatives.
Customer Service Representative
Foundever-Customer Service Company
San Salvador, San Salvador
11.2022 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Apopa National Institute
San Salvador, El Salvador11-2018
Ontario College Degree - International Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Community Engagement
- Document Management
- Positive Attitude
- Relationship Building
- MS Office
- Community Service
Languages
English
Professional
Spanish
Professional
Affiliations
- Photography
- Learning Languages
- Art, make jewelry
- Sports
References
References available upon request.
Timeline
Volunteer
HL Canadian Immigration Services
01.2024 - Current
Customer Service Representative
Foundever-Customer Service Company
11.2022 - 11.2023
High School Diploma -
Apopa National Institute
Ontario College Degree - International Business
Conestoga College Institute of Technology And Advanced Learning
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