Gladis Garcia
Porterville
Summary
A qualified individual with experience in the medical field for 10+ years. Motivated learner that is dedicated to providing outstanding services while remaining upbeat and professional. Successfully managed the daily operations of demanding offices. Efficiently directed offices support including staff training and supervision, implementation of procedures and policies, and general office accounting functions. Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
13
13
years of professional experience
Work History
Lead-Front Office and Medical Records
Sequoia Family Medical Center
08.2020 - Current
- Manage the Medical Records Dept along with 5 employees.
- Streamlined check-in and check-out processes for improved guest experiences and reduced wait times.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled patients complaints, resolved issues.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Attended regular meetings with administration to discuss clinic operations and policies.
- Helped with Audits as needed
- Responsible for VFC orders.
Per Diem Medical Assistant
Kaweah Delta Hospital
07.2018 - 03.2019
- Monitored and recorded patients’ vital signs by visual and auditory measures, triaged and assessed their medical condition and prepared them for medical treatment by physicians and nurses
- Assisted nurses and physicians with various forms of patient treatment and care
- Sterilized and set up instruments as well as washed, dried, and restocked
- Administering injections
- Schedule Appointments.
Supervisor- Front Office/Medical Assistant
Clinica el Lago, Inc.
05.2015 - 08.2018
- Answered heavy, multi-line phones, scheduling patient appointments
- Checked patients in and out
- Collected copays and balances, and daily balance of payments received
- Insurance verification and authorizations
- Supervised and trained clerical staff
- Oversaw daily office operations and delegates authority to assigned staff.
- Monitored workflow to improve employee time management and increase productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Prepared records and data for regular audits.
Clinical Manager
Vida Sana Medical Group, Inc.
02.2011 - 05.2015
- Developed and implemented best front office practices to maximize patient flow, increase patient satisfaction, and ensure ongoing compliance
- Maintained and monitored daily statistics and reports to ensure appropriate staffing levels based on the unit of service standards
- Generated and reviewed monthly audits for environmental care
- Performed employee evaluations, payroll, conflict resolution, staff development training
- Served as the liaison between patients, doctors, upper management, and front office staff
- Help with Audits.
Education
Associate of Science Degree in Business Management -
Porterville Collage
04.2025
Medical Assistant -
Milan Institute
01.2007
High School Diploma -
Exeter Union High School
01.2005
Skills
- Medical Records
- Medical Terminology
- Excel
- Microsoft Outlook
- EMR
- Excellent customer service
- Medical Billing and Coding
- HIPAA compliance
- Insurance Verification
- QuickBooks
- Payroll
- Problem-solving skills
- Time Management
- Team Collaboration
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Management
- Staff Management
- Complex Problem-Solving
- Front Office Management
References
References upon request
Languages
Spanish
Full Professional
Timeline
Lead-Front Office and Medical Records
Sequoia Family Medical Center
08.2020 - Current
Per Diem Medical Assistant
Kaweah Delta Hospital
07.2018 - 03.2019
Supervisor- Front Office/Medical Assistant
Clinica el Lago, Inc.
05.2015 - 08.2018
Clinical Manager
Vida Sana Medical Group, Inc.
02.2011 - 05.2015
Associate of Science Degree in Business Management -
Porterville Collage
Medical Assistant -
Milan Institute
High School Diploma -
Exeter Union High School
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