GLADIN GILBERT

• Diagnosed and addressed technical problems in hardware, software, and applications, enhancing system functionality.
• Utilized structured troubleshooting and problem-solving techniques to effectively diagnose and resolve Windows login application and connectivity issues.
• Managed and documented support tickets, including issue details, troubleshooting steps, resolutions, and follow-up actions.
• Provided remote technical support and guided non-technical users through step-by-step solutions to minimize workflow disruptions.
• Escalated complex technical, hardware, software, and network issues to appropriate teams while maintaining clear communication with end users.

• Led customer experience initiatives to enhance satisfaction and loyalty across multiple touchpoints.
• Analyzed customer feedback to identify trends and implement actionable improvements.
• Collaborated with cross-functional teams to streamline processes and enhance service quality.
• Developed training programs for staff, improving service delivery and operational efficiency.
• Coordinated projects aimed at enhancing in-store experiences, resulting in positive customer engagement.

• Coordinated hiring, training, and integration of new employees to enhance recruitment and onboarding processes.
• Support recruitment and onboarding by coordinating hiring, training, and integration of new employees.
• Assist with performance management through coaching, feedback, and employee development support.
• Resolved employee relations issues and facilitated conflict resolution to maintain team cohesion in a fast-paced environment.
• Tracked attendance and maintained operational records and HR documentation for accurate reporting.
• Maintain operational records, attendance tracking, and basic HR documentation for reporting purposes.

• Coordinated staffing efforts, supporting recruitment, onboarding, scheduling, and shift planning to ensure optimal coverage.
• Manage employee relations and resolve workplace concerns to maintain a positive work environment.
• Managed employee relations and resolved workplace concerns, fostering a positive work environment.
• Lead staffing coordination including recruitment support, onboarding, scheduling, and shift planning.
• Assured compliance with company policies, safety regulations, and operational standards to uphold organizational integrity.

• Comprehensive program focused on business operations, organizational behavior, HR fundamentals, and strategic management.
• Developed practical knowledge in talent management, workplace communication, and performance analysis in business environments.
• Strengthened skills in data-driven decision-making, leadership, and cross-functional coordination within organizations.

Gained understanding of consumer behavior, market trends, and economic decision-making processes relevant to business environments and strengthened written and verbal communication, critical thinking, and problem-solving abilities through academic projects and presentations.