GL GERALD LAGAT
London,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dynamic individual and a passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
3
3
years of professional experience
Work History
Prop Firm Trader
Equity Edge Funding
04.2024 - Current
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Monitored market trends and developed strategies to capitalize on potential opportunities.
- Mentored junior traders in best practices for successful trading techniques, improving overall team performance.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Created and implemented strategic trading approaches.
Call Center Representative
IOS Solutions
04.2022 - 09.2023
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Master of Arts - ECONOMICS
University of Prince Edward Island
PEI09-2022
Diploma - ACCOUNTING
University of Prince Edward Island
Charlottetown, None09-2022
Skills
- Invoice processing
- Data entry proficiency
- Bank reconciliation
- Payment processing
- Collateral valuation
- Banking software proficiency
- Microsoft Excel proficiency
Languages
English
Full Professional
Interests
- Gym Workouts
- Exploring various forms of art, such as poetry,literature, and architecture, to nurture creativity and personal growth
Timeline
Prop Firm Trader
Equity Edge Funding
04.2024 - Current
Call Center Representative
IOS Solutions
04.2022 - 09.2023
Master of Arts - ECONOMICS
University of Prince Edward Island
Diploma - ACCOUNTING
University of Prince Edward Island
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