Ghada Khalil
Ottawa,ON
Summary
Methodical Software Tester and Technical Support experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Software Testing Specialist, Support Technician
Okaki Health Intelligence Inc.
09.2016 - Current
- Streamlined testing processes by developing automated test scripts for faster and more accurate results.
- Documented testing procedures for developers and future testing use.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Enhanced software quality by meticulously executing test plans and identifying system defects.
- Carried out tests to identify, report and repair bugs and glitches.
- Defined and identified test cases for new application development.
- Collaborated with product owners to stay current on intended functionality.
- Created satisfied customers by providing attentive customer service and quick problem solving.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Researched and identified solutions to technical problems.
Embassy Secretary
Tunisian Embassy
03.2001 - 09.2003
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Typing and dictation in Arabic with Ambassador, i.e. letters, memos, and daily journals) office administration, and organization of meetings.
- Made hospitality and travel arrangements, as well as fielding phone calls and enquiries.
- Handled administrative tasks and provided support to ensure smooth functioning of embassy.
Education
Diploma - Health Information Management
SAIT - Southern Alberta Institute of Technology
Alberta, Canada06.2015
High School Diploma -
Alberta High School Transcript of Achievement
Alberta, Canada08.2012
Skills
- Test case design
- Functional Testing
- Regression Testing
- Customer Service
- English and Arabic Typing
- Correspondence: Email and Memos
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Norwegian
Professional Working
Affiliations
- Canadian Health Information Management Association
Certification
- [Health Information], [Canada's Health Information Team] - [2014/2015]
Canadian Health Information Management Association
Members are certified with the Canadian College of Health Information Management which means that I can distinguish myself in health care with the use of a professional designation following my name. Members of the College must adhere to the standards of practice and competencies as a professional member.
Timeline
Software Testing Specialist, Support Technician
Okaki Health Intelligence Inc.
09.2016 - Current
Embassy Secretary
Tunisian Embassy
03.2001 - 09.2003
Diploma - Health Information Management
SAIT - Southern Alberta Institute of Technology
High School Diploma -
Alberta High School Transcript of Achievement
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