Gissel Rebollar
Moreno Valley
Summary
Professional with strong expertise in front-desk operations and patient interaction, prepared for this role. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering results while maintaining positive and organized environment.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Receptionist
Bella Sol Med Spa
12.2023 - Current
- Efficiently check in/out patients, make sure all payments are collected and invoices are signed.
- Help patients scan any reward QR codes in office such as Alle/Aspire.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Blood draws for treatments such as Biote/PRP/GLP-1 testing
- Help assist the PA during treatments such as thread lift procedures, filler, Sculptra and more.
- Take patients before/after photos for treatments, make sure all required consent forms are signed, numb patients for their treatments and making sure every patient is attended to accordingly and making sure to keep a positive attitude.
- Autoclave medical instruments for the back office use
- Reassure patients to schedule their future appointments for treatment and call our clients two to three days after their treatments to follow up
- Help film treatments for social media content
Front desk supervisor
Layan Laser and Skin Center
09.2021 - 08.2023
- As a front desk supervisor I open and close the spa, complete a daily cash log, check in/out appointments, help with the scheduling of the nurses for the month, place product orders, explain procedures with confidence and knowledge, perform cool-sculpting treatments, schedule appointments by taking deposits over the phone, help with social media, and always making sure the spa is clean.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Medical Assistant/Sales
Health First Medical Weight loss and Skin Care
08.2020 - 09.2021
- Worked as a front and back office medical assistant rooming patients for weight loss visits and aesthetic procedures
- For weight loss clients, the duties included: taking vital signs, handling weight loss medication refills, explaining while also trying to sell weight loss programs that we offered and always making sure the client is comfortable
- For aesthetic clients, the duties included: explaining procedures with knowledge/confidence, selling products, taking before/after pictures, and cool sculpting treatment
- This was a very fast paced environment so answering telephones and handling payments were included throughout the whole shift and it all helped me get very advanced in multi-tasking
Education
Associate's degree - Medical Assisting
Platt College
Riverside, CA01.2018
Skills
- Excellent bilingual skills
- Strong attention to detail
- Direct patient care
- HIPAA compliance
- Procedure assistance
- Patient flow management
- Time-management skills
- Problem-solving skills
- Strong ability to close a sale
- Administrative skills
- Great phone etiquette
- Multi-tasking
- Team player
- Great communication skills
- Medical terminology knowledge
Languages
English
Spanish
Timeline
Medical Assistant/Receptionist
Bella Sol Med Spa
12.2023 - Current
Front desk supervisor
Layan Laser and Skin Center
09.2021 - 08.2023
Medical Assistant/Sales
Health First Medical Weight loss and Skin Care
08.2020 - 09.2021
Associate's degree - Medical Assisting
Platt College
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