GIZEM DOGAN
Toronto
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Focused on maximizing team efficiency. Quick adaptation to any situation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Mango
05.2024 - Current
- Analyze key performance indicators, conversion rates, average transaction value, and units per transaction, to identify areas for improvement and implement corrective actions.
- Manage the store profitably and efficiently, focusing on achieving targets and optimizing costs.
- Develop and execute strategies to capitalize on market opportunities and drive sustainable business growth.
- To manage product organization and time correctly. Ensuring that the new product is on the aisle before the store opening.
- Improve customer satisfaction through team training in customer service and product knowledge.
- Managed the store team successfully, ensuring high customer service and operational efficiency through proactive communication and positive feedback in a fast-paced environment. Promote a culture of high performance and continuous improvement.
- Finding solutions to the problems faced by team members and increasing their motivation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Provide ongoing training and development to team members to enhance skills and achieve operational excellence.
Store Manager
BESTSELLER, JACK& JONES
11.2022 - 05.2024
- Motivate the team to offer exceptional customer service with high productivity.
- Coach, support and train all the team members daily.
- Supporting the other managers in KPI, visual, product management and productivity. Helping new store managers and assistant managers adapt to the company and providing them with training.
- Managing the store most profitably (I made the store I managed one of the 10 most profitable stores in Canada between 2022-2023)
Manager
INDITEX, ZARA
01.2018 - 02.2022
- To share the monthly budget given to the store with the team and to follow up the daily money. Increasing sales with quality customer service.
- Guiding the store team on how to provide better customer service.
- Display products and collections in the right and commercial places. Recognizing customers' needs and requesting products from Spain and giving feedback on collections.
- To manage the monthly hourly budget correctly and increase productivity. Taking action to recent sales losses and executing them together with the team.
- Talented with an analytical approach to business planning and day-to-day problem-solving. Ensuring that the store layout and image always reflect the brands.
- Developing the team by providing continuous training to the team in the store.
- Providing training to new managers and preparing them for store and team management.
- To train the new starters and ensure their successful integration with the team and store. Finding solutions to the problems faced by team members and increasing their motivation.
- Manage inventory properly. Correcting and finding solutions to errors encountered during inventory.
- To manage product organization and time correctly. Ensuring that the new product is on the aisle before the store opening.
- Ensure the store is compliant with all the regulations about Health and Safety and occupational health.
Commercial (Visual Merchandising)
INDITEX, ZARA
09.2015 - 01.2018
- Creating and implementing a visual merchandising strategy for the store
- Ensuring the image and the strategy are in line with the customer profiles of the store/market and the brand.
- Daily analysis of the different commercial report
- Maintain close communication with the product manager regularly.
- Create commercial actions/messages in order to improve sales on specific subfamilies.
- Adaptation of the collections according to the current stock/weather/customer profile and market
Sales Associate
INDITEX, ZARA
06.2013 - 09.2015
Education
Sales and Marketing -
ILAC College
TORONTO, CANADA06.2023
Master of Arts: Business Economics -
Akdeniz University
ANTALYA, TURKEY05.2018
Bachelor of Arts: Business Administration -
Akdeniz University
ANTALYA, TURKEY06.2015
Skills
- Results Oriented
- Customer Service Management
- Analytical
- Outstanding communication skills
- Leadership Development
- Training and mentoring
- Problem-Solving
- Sales Strategies
- High adaptability to different environments
- Store operations
Certification
International Language Academy of Canada- Advanced
(February, 2018)
E-Marketing Institute
Social Media Marketing (November, 2022)
Languages
Turkish
English
Awards
Bestseller- Jack and Jones, The Most Inspirational Manager (2022-2023)
Timeline
Store Manager
Mango
05.2024 - Current
Store Manager
BESTSELLER, JACK& JONES
11.2022 - 05.2024
Manager
INDITEX, ZARA
01.2018 - 02.2022
Commercial (Visual Merchandising)
INDITEX, ZARA
09.2015 - 01.2018
Sales Associate
INDITEX, ZARA
06.2013 - 09.2015
Sales and Marketing -
ILAC College
Master of Arts: Business Economics -
Akdeniz University
Bachelor of Arts: Business Administration -
Akdeniz University
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