GIZEM BOZKURT

• Personable, safety-oriented flight attendant with 3 years of expertise on an international cabin crew. Achieved highest passenger satisfaction ratings. Managed & coached junior cabin crew members during flights. Influenced business and first-class clients to make educated beverage pairing decisions based on taste and meal menus. Completed flight preparations & post flight documentation, submitting all records within 12 hours of each flight.

• Welcomed passengers aboard and provided overview of safety procedures.
• Resolved passenger conflicts and medical emergencies during flights.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
• Ensured safety and comfort of customers onboard aircraft.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

• Maximized safety and production levels by frequently cleaning and organizing work areas.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.

• Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.