Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GIVEN JORRY EXAVIER

Ottawa

Summary

Experienced with troubleshooting and resolving technical issues to ensure minimal downtime. Utilizes effective communication and customer service skills to deliver high-quality support. Knowledge of IT systems and software ensures seamless user experiences and efficient issue resolution.

Overview

6
6
years of professional experience

Work History

IT Service Desk Agent

Accenture
09.2024 - Current
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
  • Streamlined service desk operations for increased productivity through effective task prioritization and time management.

IT Technician

Groupe Nordik
10.2021 - 06.2024
  • Supported other departments with their IT needs by providing advice or assistance when necessary.
  • Configured remote access solutions such as VPNs and Remote Desktop Protocols.
  • Monitored network performance to ensure optimal efficiency.
  • Provided technical support to end users regarding installation of hardware and software components.
  • Managed servers running Windows Server 2008, 2012, and 2016 operating systems.

Sales Associate / Customer Experience

Wal-Mart
01.2019 - 01.2021
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Education

La Cite Collegial
Ottawa, ON
04-2021

O&M Dominican Republic University
Santo Domingo Este
06-2018

Skills

  • Empathy and patience
  • Network troubleshooting
  • Ticketing system proficiency
  • Guest communication
  • Software knowledge
  • Incident management

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Native or Bilingual

Timeline

IT Service Desk Agent

Accenture
09.2024 - Current

IT Technician

Groupe Nordik
10.2021 - 06.2024

Sales Associate / Customer Experience

Wal-Mart
01.2019 - 01.2021

La Cite Collegial

O&M Dominican Republic University

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GIVEN JORRY EXAVIER