Giuseppina La Marca
Montreal,QC
Summary
Dynamic property management professional with extensive experience in residential and commercial sectors. Proven ability to foster team collaboration and drive results through effective tenant relations, lease administration, and seamless property maintenance coordination. Recognized for adaptability and reliability in meeting evolving demands while maintaining operational efficiency. Strong communication and problem-solving skills contribute to a positive experience for tenants and enhanced property value for owners.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Commercial Property manager
Gestion Immobilier Huotco
09.2024 - Current
- Manage 600,000sqft of commercial space.
- Developed budget forecasts to optimize property financial performance.
- Implemented leasing strategies to maximize occupancy rates and revenue growth.
- Negotiated contracts with vendors for cost-effective services and supplies.
- Led team meetings to align on management goals and enhance communication flow.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Developed emergency response plans for each managed property; coordinated drills regularly with tenants as part of risk-management protocol.
- Implemented cost-saving measures to reduce operating expenses and improve profitability.
- Collaborated with leasing agents to develop targeted advertising campaigns aimed at specific markets to increase visibility of available spaces.
- Oversee maintenance operations, coordinating repairs and improvements efficiently.
- Reviewed aged receivables, followed up on payment collection and assisted accounting department with account reconciliations.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Responded to Common Area Maintenance (CAM) inquiries.
Residential Property Manager
Hazelview Properties
04.2023 - 05.2024
- Oversee and manage assigned property management functions to improve efficiency and reduce operating costs.
- Inspect properties and monitor performance.
- Propose and discuss possible renovations or improvements with Asset Management.
- Obtain quotes or bids from contractors for repairs, renovations and maintenance.
- Responsible for maintaining Occupancy/Vacancy levels at the mandate set by the company.
- knowledge of market rents and market conditions. Have working knowledge of legislation pertaining to the Rental Housing Industry, Human Rights Code and Labor Standards Act.
- Leadership and Management of on-site Team Members including community managers, Building Managers, Maintenance Associates and Cleaners.
- Responsible for planning, assigning and directing work; for interviewing, hiring and training Team Members; Team Member relations; mentoring and coaching. Responsible for ensuring that Team members fulfill their responsibilities. Initiate or suggest plans to motivate workers to achieve work goals.
- Prepare annual operating and capital budgets for each property.
- deliver financial results KPIs against annual budget targets;
- overall financial and administrative review of assigned properties.
- Preparation and submission of Variance Reports; Monthly Business Reviews with action items and commitments; for each Property in my portfolio to the Director of Operations and finance team.
- Development & execution UPAs were appropriate and as requested by the Director of Operations to ensure that the financial goals and objectives are achieved.
- Ensure that PayScan is managed & maintained on a timely basis, meeting all Finance Department deadlines. Oversee collection of rents, ensure rent rolls are accurate, Review and approve resident leases and lease renewals.
Property Management consultant
Corporation des propriétaires immobiliers du Québec – CORPIQ
01.2022 - 04.2023
- Extensive knowledge of Quebec rental housing legislation
- advised CORPIQ members on leasing, lease drafting, and the application of standard clauses and provision.
- Collaborated with clients to gather information and clarify their case details effectively.
- Analyzed complex legal issues, providing clear guidance on potential risks and strategies.
- Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
- Assisted clients with navigating complex legal processes, guiding them through each step and ensuring all required documentation was accurately completed.
- I aided members in understanding and executing court judgments and collection procedures.
- supported members during the yearly renewal process and helped them understand how to interpret and use the calculator tool provided by the TAL.
Residential Property Manager
Centurion Asset Management Inc.
07.2021 - 12.2021
- Managed property operations for 600 units, ensuring compliance with legal regulations and company policies.
- Oversaw tenant relations, addressing concerns and enhancing satisfaction through effective communication.
- Developed and implemented maintenance schedules, improving property upkeep and reducing response times.
- Trained and mentored junior staff on best practices in property management and customer service.
- Collaborated with vendors and contractors to negotiate service agreements, ensuring quality service delivery at competitive rates.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Prepared annual budget, scheduled expenditures, and collected monthly rent from tenants.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Residencial Property Manager
Realstar Corp.
05.2019 - 07.2021
- Managed daily operations of residential properties, ensuring tenant satisfaction and property maintenance.
- Coordinated leasing activities, including tenant screenings and lease agreements, enhancing occupancy rates.
- Implemented property improvement initiatives, optimizing resident experiences and community engagement.
- Trained and mentored staff on operational procedures, fostering a collaborative work environment.
- Conducted regular property inspections, identifying issues and coordinating timely resolutions with maintenance teams.
- Maintained accurate financial records, overseeing budgets and expenses effectively.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts..
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Group insurance Broker
Iplan Employee Benefits
01.2016 - 07.2019
- Developed comprehensive insurance plans tailored to client needs and preferences.
- Analyzed market trends to identify optimal coverage options for clients.
- Facilitated client meetings to discuss policy details and address inquiries.
- Calculated quotes and educated potential clients on insurance options.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated clients on benefits, policy features, and claims processes effectively.
- Led initiatives to enhance operational efficiency within the brokerage team.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
Real Estate Broker
Royal LePage
01.2010 - 01.2015
- Prepared comprehensive commercial property listings and marketing materials to attract prospective buyers and tenants.
- Assisted clients with obtaining financing by connecting them with reliable lenders and financial institutions.
- Built a strong reputation for integrity, professionalism, and dedication to client success, leading to increased referrals and repeat business.
- Negotiated lease agreements, ensuring favorable terms for clients while maintaining compliance with regulations.
- Analyzed financial statements to evaluate investment opportunities and provide strategic advice to clients.
- Oversaw transaction processes from initial consultation through closing, ensuring accuracy and efficiency throughout.
- Mentored junior brokers on best practices in client management and negotiation strategies for successful transactions.
- Developed strong relationships with local businesses and property owners, leading to a higher number of exclusive listings.
- Worked closely with legal teams to ensure compliance with all relevant laws and regulations during transactions.
- Arranged for inspections and surveys of sold properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Cultivated strong relationships with agents, lenders and title companies.
- Monitored contract execution to verify complete fulfillment of terms.
Real Estate Agent
RE/Max 3000
02.2008 - 01.2010
- Coordinated client communications, ensuring timely responses to inquiries and updates on listings.
- Assisted in preparing marketing materials, enhancing property visibility through effective online platforms.
- Conducted comprehensive market research to provide accurate pricing strategies for sellers, leading to faster sales timeframes.
- Developed strong relationships with clients, building trust and ensuring seamless transaction processes.
- Managed open house events, showcasing properties while engaging potential buyers effectively.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes for clients.
- Implemented feedback mechanisms from clients to refine service offerings and improve overall experience.
- Collaborated with fellow agents to share listings and resources, expanding the available pool of properties for clients.
- Guided first-time homebuyers through the purchasing process, ensuring a smooth transition into homeownership.
- Efficiently managed multiple simultaneous transactions while maintaining attention to detail and high-quality client support throughout each deal''s completion stage.
- Continually expanded professional network, attending industry events and participating in local real estate associations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
Certificate - Insurance of persons / Group Insurance
Oliver's Learning
01.2016
Certificate - Real Estate
College C.E.I
01.2008
Skills
- Operational efficiency management
- Team leadership skills
- Administration of commercial real estate
- Lease contract management
- Proficient in Yardi Voyager
- Preventive maintenance oversight
- Cross-functional project coordination
- Strategic planning experience
- Integrated MEP solutions
- Comprehensive financial analysis
- Extensive background in sales
- Contractual document analysis
- Proficient in Quebec rental legislation
- Vendor agreement negotiation
- Facility enhancement
- Efficient rent collection
- Problem-solving skills
- Clear communication
- Tenant support services
- Collaborative teamwork
- Responsive to new challenges
- Residential property management
- Crisis response
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Certification
- Insurance of Persons Certificate / Group Insurance - AMF L'Autorite des Marches Financiere
- Real Estate Broker Certificate (GMREB) Greater Montreal Real Estate Board (OACIQ) - College C.E.I
Timeline
Commercial Property manager
Gestion Immobilier Huotco
09.2024 - Current
Residential Property Manager
Hazelview Properties
04.2023 - 05.2024
Property Management consultant
Corporation des propriétaires immobiliers du Québec – CORPIQ
01.2022 - 04.2023
Residential Property Manager
Centurion Asset Management Inc.
07.2021 - 12.2021
Residencial Property Manager
Realstar Corp.
05.2019 - 07.2021
Group insurance Broker
Iplan Employee Benefits
01.2016 - 07.2019
Real Estate Broker
Royal LePage
01.2010 - 01.2015
Real Estate Agent
RE/Max 3000
02.2008 - 01.2010
Certificate - Real Estate
College C.E.I
Certificate - Insurance of persons / Group Insurance
Oliver's Learning