Giuseppe Rosato
Life and Wellness Coach
4408 Fairview Street,ON
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of world history, architecture and events.
Overview
18
18
years of professional experience
Work History
Life Coach
Self Employed
09.2020 - Current
- Partnered with clients to develop effective strategies for work-life balance, leading to enhanced overall well-being and satisfaction.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Connected clients with available resources to improve plan success.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
- Expanded clientele base through targeted marketing efforts such as social media promotion and networking events.
- Crafted inspiring content for blog posts, newsletters, and social media channels that resonated with potential clients seeking guidance on a range of topics related to personal growth.
- Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
Guesthouse Manager and Owner
Self Employed
12.2014 - Current
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored volunteers for career advancement, fostering a pipeline of future leaders.
Super Host Client Service Advisor
Airbnb
06.2021 - 03.2023
- Worked closely with Super Hosts on AirBnB platform and cross functional teams including marketing, finance, and others to envision a unique, delightful, extensible hosting experience.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained detailed records of customer interactions, allowing for data-driven decision-making and targeted support strategies.
- Delivered exceptional service by utilizing product knowledge and problem-solving skills during customer interactions.
- Conducted regular follow-ups with customers to confirm satisfaction with resolution outcomes and address any remaining concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided personalized support, ensuring a positive experience for each customer interaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Event Promoter
Event Marketing
05.2012 - 11.2014
- Improved customer retention rates by consistently delivering exceptional experiences that exceeded expectations at every touchpoint throughout an event''s lifecycle.
- Generated valuable leads for clients by engaging potential customers at trade shows, exhibitions, and other promotional events.
- Identified appropriate marketing channels and target customers for campaigns.
- Enhanced guest satisfaction through effective communication with staff members during the planning process and on the day of the event.
Help Desk Associate
Neteller Payment (Cloud Services)
02.2006 - 04.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Streamlined help desk processes for quicker response times to support requests.
- Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
- Created user accounts and assigned permissions.
Education
Master of Arts - Alternative Medicine
University of Calgary
Calgary, ABDiploma - Expressive Arts
Langara College
Vancouver, BCDiploma - Graphic Design And Publishing, IT
Mount Royal University
Calgary, ABSkills
- Exceptional facilitation and customer service skills
- Deep understanding of educational pedagogies
- Volunteer Management
- Digital, audio and visual technology
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Native or Bilingual
Portuguese
Professional Working
Timeline
Super Host Client Service Advisor
Airbnb
06.2021 - 03.2023
Life Coach
Self Employed
09.2020 - Current
Guesthouse Manager and Owner
Self Employed
12.2014 - Current
Event Promoter
Event Marketing
05.2012 - 11.2014
Help Desk Associate
Neteller Payment (Cloud Services)
02.2006 - 04.2012
Master of Arts - Alternative Medicine
University of Calgary
Diploma - Expressive Arts
Langara College
Diploma - Graphic Design And Publishing, IT
Mount Royal University
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