Giuseppe Braca
Bedford,NS
Summary
Accomplished Shop Owner at European Auto Services Inc, exceptional in fostering customer relations. Led a team of up to 7, enhancing operational efficiency and customer satisfaction. Skilled in troubleshooting and team collaboration, consistently delivered high-quality service, cultivating a very loyal customer base and optimizing inventory management.
Overview
32
32
years of professional experience
Work History
Shop Owner
European Auto Services Inc
07.1992 - 06.2024
- Red Seal Endorsement technician operating on most European vehicles.
- Diagnosing, repairing and maintaining automotive systems and components.
- Managing up to 7 technicians and support staff.
- Training of all staff.
- Service advisor duties inc, estimates, billing, customer contact and approvals
- High level of knowledge of parts required per R.O. and where to purchase them.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Education
Automotive Service Technician (Mech)
Nova Scotia Community College
Dartmouth, NS06.1990
High School Diploma -
Halifax West High School
Halifax, NS06.1981
Skills
- Vehicle maintenance and repair
- Vehicle inspections
- Relaying Complex Information
- Troubleshooting skills
- Strong Work Ethic
- Hand and power tools
- Team Collaboration
- Problem-Solving
- Customer Relations
- Safety awareness
- Preparing Work Orders
- Valid Driver's License
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Shop Owner
European Auto Services Inc
07.1992 - 06.2024
Automotive Service Technician (Mech)
Nova Scotia Community College
High School Diploma -
Halifax West High School
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