Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Websites
Timeline
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Giulya Lorenzzetti

São Paulo,SP

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience

Work History

AI Data Analyst

Apple
Vancouver, British Columbia
08.2024 - Current
  • Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
  • Collaborated with IT and business process owners to enhance system requirements for analytical purposes.

Accounts Receivable Analyst & Training

Receiv
São Paulo, SP
09.2022 - 06.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.

Customer Service Team Leader

Google
São Paulo , SP
08.2019 - 08.2022
  • Assessed staffing needs based on call volume or other factors impacting workloads.
  • Conducted performance reviews for customer service staff on a regular basis.

Education

Software Quality Assurance

Canadian College Of Technology And Business
Vancouver, BC
12-2026

High School Diploma -

SZTE Gyakorló Gimnázium És Általános Iskola
Szeged, Hungary
07-2016

Skills

  • Customer service
  • Problem solving
  • Attention to detail

Languages

English
Full Professional
Spanish
Full Professional
Hungarian
Full Professional

Accomplishments

  • Ambassador Of Peace And Goodwill 2015

Timeline

AI Data Analyst

Apple
08.2024 - Current

Accounts Receivable Analyst & Training

Receiv
09.2022 - 06.2024

Customer Service Team Leader

Google
08.2019 - 08.2022

Software Quality Assurance

Canadian College Of Technology And Business

High School Diploma -

SZTE Gyakorló Gimnázium És Általános Iskola
Giulya Lorenzzetti