Giulya Lorenzzetti
Surrey,BC
Summary
Proven leader and problem-solver with a track record of enhancing team productivity and customer satisfaction at Google. Skilled in multitasking, organization, and client relationships, with a proficiency in various software programs. Demonstrated ability to improve processes and team collaboration, resulting in increased efficiency and positive customer feedback.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Consulting & Training
Receiv
09.2022 - 06.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Team Leader
Google
08.2019 - 08.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Customer Experience Specialist
Mastercard
11.2017 - 04.2019
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
Education
Software Quality Assurance Engineering, Engenharia
Canadian College of Technology And Business (CCTB)
Vancouver, BC12.2026
Associate of Science - Economic Sciences
Uninove
Sao Paulo, Brazil12.2023
High School Diploma -
SZTE Ságvari Endre Gyakorló Gimnázium
Szeged, Hungary07.2016
Skills
Teamwork and Collaboration
Problem-Solving
Multitasking and Organization
Client Relationships
Team Collaboration
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Hungarian
Professional Working
Rotary Youth Ambassador
I lived in Hungary in 2015 and 2016 and during this period I was able to do a lot of volunteer work and help Syrian refugees.
Timeline
Accounts Receivable Consulting & Training
Receiv
09.2022 - 06.2025
Team Leader
Google
08.2019 - 08.2022
Customer Experience Specialist
Mastercard
11.2017 - 04.2019
Software Quality Assurance Engineering, Engenharia
Canadian College of Technology And Business (CCTB)
Associate of Science - Economic Sciences
Uninove
High School Diploma -
SZTE Ságvari Endre Gyakorló Gimnázium
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