Giulliana Maldonado

• Deployment of digital self-care services for customers
• Negotiate with stakeholders to improve the coverage of our products and enhance our after-sales service.
• Increase customer satisfaction NPS to 80%.
• Improving the FCR (First Contact Resolution) by 70%.

• Leader of the e-commerce sales channel and its redesign, for Auto, Accident, Home, and Travel insurance.

• In charge of yearly revenues above $10MM.

• Backlog's decision-making and the use of investments allocated to digital marketing and traffic generation.

• Negotiating with stakeholders to enhance the value proposition of insurance products sold through e-commerce.
• Analysis and benchmarking of key competitors.
• Generation of Sales and Expense Budget.
• Identifying and signing commercial alliances with leading Web sites to increase sales.

• Responsible for the insurance distribution channel at "Mibanco", the leading bank in the micro-enterprise market.
• Managed a budget above $50 million annually, overseeing optional and associated insurance plans.
• I led the revolution of insurance sales through the Mibanco application.

• Negotiate with stakeholders to secure deals with top retail commercial alliances to improve product terms and features in our portfolio.
• Manage commercial campaigns through major retail channels such as Falabella, Financiera Oh and Cencosud Bank.
• I generated new business opportunities, including the first online purchase of accident insurance on the Falabella platform.