Summary
Overview
Work History
Education
Skills
Timeline
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Giulianna Garcia

Giulianna Garcia

Palmdale

Summary

Hardworking team member boasting solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.

Overview

5
5
years of professional experience

Work History

Crew Member

Trader Joe's
Manhattan Beach And Palmdale
02.2022 - Current
  • Provide excellent customer service on the sales floor and in the parking lot to maintain a positive atmosphere for guests throughout the entire shopping experience.
  • Organize and restock shelves in an organized and timely manner to support operations and team productivity.
  • Resolve customer complaints in a professional manner, both on the phone, and in person.
  • Present new ideas for how to improve the Trader Joe's shopping experience, such as adding a specific location for customers to place broken eggs, to reduce the time spent searching through multiple cartons.
  • Drive team success by quickly completing personally assigned tasks, as well as aiding team members in completing theirs.
  • Keep up-to-date knowledge of Trader Joe's standard operating procedures, as well as policies regarding payments, returns, and exchanges.
  • Process cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
  • Talk pleasantly with customers while at the register, and promote positive engagement so as to ensure guests leave happy with their experience.
  • Maintain high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assist in the training of new employees.
  • Order products daily for departments such as cheese, and fresh salads.
  • Inquire about ways to improve and provide feedback for overall store improvement.

Cashier

The Habit Burger Grill
Lancaster
06.2020 - 01.2022
  • Operated the cash register or P.O.S. system to receive payment by cash, check, and credit cards, and provided accurate change..
  • Greeted customers and answered any questions they had about the Habit’s menu items, such as quality or allergen concerns.
  • Maintained cleanliness, including countertops, registers, windowsills, floors, dining room tables, and restrooms.
  • Delivered a high level of customer service to guests using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other sections to provide coverage and keep the store operational, including grilling, frying, food preparation, and drive-thru.
  • Operated kitchen equipment safely to maintain food quality and hygiene standards.
  • Inquired about ways to improve as an employee, promoting to a third tier cashier.

Cashier

Burgerim
Lancaster
06.2020 - 08.2020
  • Worked closely with the franchise manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled the cash drawer at the start and end of each shift.
  • Collected and authorized payments from guests via the cash register to record transactions accurately and efficiently.
  • Maintained the cleanliness of the establishment throughout the shift, as well as by completing closing tasks.
  • Communicated effectively with team members in an effort to ensure prompt, accurate delivery of food to guests

Education

Bachelor of Science - Molecular Cell Biology And Physiology, Chemistry

California State University Long Beach
Long Beach
12-2023

High School Diploma -

Paraclete High School
Lancaster, CA
05.2020

Post-Baccalaureate Diploma - Clinical Laboratory Science

California State University, Dominguez Hills
Carson, CA

Skills

  • Team collaboration
  • Conflict resolution
  • Time management
  • Effective communication
  • Active listening
  • Problem solving
  • Willingness to learn
  • Feedback provision
  • Equipment maintenance
  • Assertiveness
  • Performance improvement
  • Standard operating procedures
  • Leadership qualities
  • Employee training

Timeline

Crew Member

Trader Joe's
02.2022 - Current

Cashier

The Habit Burger Grill
06.2020 - 01.2022

Cashier

Burgerim
06.2020 - 08.2020

Bachelor of Science - Molecular Cell Biology And Physiology, Chemistry

California State University Long Beach

High School Diploma -

Paraclete High School

Post-Baccalaureate Diploma - Clinical Laboratory Science

California State University, Dominguez Hills

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Giulianna Garcia