Giuliana Hosiawa

Supports the London Fire Department, primarily in the area of Fire Administration and Fire Prevention Division

• Entered data into system and updated customer contacts with information to keep records current.
• Created and updated records and files to maintain document compliance.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Offered technical support and troubleshot issues to enhance office productivity.

Prepare and process accounts payable, accounts receivable and other financial documentation ensuring accuracy, completeness and compliance with guidelines and procedures

Prepare purchase requisitions

Reconciles monthly purchasing card transactions

Process requests for reports – e.g. response reports, minimum standards letter, file searches etc.

Inputs data, types, proofreads correspondence, staff lists and reports, internet websites and other materials as requested

Assist in scheduling initiatives, appointment for Fire Prevention Inspectors

Effective time management skills

Polished telephone, interpersonal and writing skills

Entrusted with handling confidential data and proprietary information

Prepare Travel Per Diem and necessary travel accommodations and travels for all members of the London Fire Department

Provides back up coverage to other Clerical/Administrative Division staff

Booking appointments, scheduling tours and public education and safety programs as requested

Effective communicator with all levels of management as well as customers both by phone and in person

Extensive experience in answering and problem solving multi-line phone system

Accountable for administrative paperwork

Strong written and oral communicational skills

Ability to balance competing priorities and tight deadlines

Strong organizational skills

Proficient in MS Office applications: Microsoft Word, Microsoft Excel, Microsoft Outlook

Consistently maintain a professional image of integrity in the department

Ordering and maintaining the inventory of office materials and supplies

• Maintained consistent and efficient flow of human resources information by updating corporate intranet.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.
• Assisted development and implementation of new administrative procedures.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.

Perform administrative and secretarial support functions for the Executive Director for the Diocese of London Cemeteries. Coordinate and manage multiple priorities and projects.

Carry out accurately the written and/or verbal instructions of the Executive Director

Co-ordinate all correspondence for the Executive Director and Family Service Counselors

Identify and implement measures which would increase productivity and result in savings for the cemetery

Handle confidential and personal information

Responsible for organizing and arranging Monthly and Yearly Cemetery Services

Assist with general accounting functions

Perform miscellaneous office tasks as requested by the Executive Director

Responsible for administrative paperwork, ordering of office supplies, taking of minutes at weekly office meetings

Proficient in MS Office applications: Microsoft Word, Microsoft Excel, and Microsoft Publisher

• Entered data into system and updated customer contacts with information to keep records current.
• Created and updated records and files to maintain document compliance.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.

Effective communicator with all levels of management as well as customers both by phone and in person

Extensive experience in answering and problem solving multi-line phone system

Accountable for administrative paperwork

Strong written and oral communicational skills

Ability to balance competing priorities and tight deadlines

Strong organizational skills

Effective time management skills

Polished telephone, interpersonal and writing skills

Entrusted with handling confidential data and proprietary information