GIULIANA DI BRIGIDA GONCALVES

• Achieved individual sales targets and contributed to overall store performance during peak holiday shopping season in fast-paced retail environment.
• Delivered exceptional customer service by building rapport with shoppers, providing personalized styling advice, and recommending complementary products to enhance the customer experience and drive sales.
• Demonstrated extensive knowledge of product collections, promotions, loyalty program benefits, and inventory availability to confidently assist customers with purchases and product recommendations.
• Processed customer transactions accurately and efficiently, including purchases, returns, exchanges, special orders, and loyalty program enrollments, while maintaining a friendly and engaging checkout experience.
• Assisted customers in fitting rooms by providing honest product feedback, retrieving requested sizes, maintaining cleanliness and organization, and preparing merchandise for return to the sales floor.
• Fostered a welcoming shopping environment by greeting customers, anticipating needs, and providing attentive service throughout their visit.
• Upheld visual merchandising standards by organizing clothing displays, replenishing merchandise, folding and hanging apparel, ensuring sales floor presentation aligned with brand expectations.
• Utilized in-store technology to locate merchandise, check store and online inventory, and identify alternative options to meet customer needs.
• Collaborated with team members to achieve daily store objectives while adapting to multiple roles, including cashier, fitting room attendant, sales floor associate, and front-of-store greeter.

• Assisted customers with selecting jewelry and watches by providing product knowledge, recommendations, and attentive service.
• Promoted sales and store promotions, building rapport to drive repeat business.
• Served as key holder, managing store opening/closing, cash drawer counts, and safe and alarm codes.
• Handled cash, credit, and debit transactions accurately while maintaining security and confidentiality.
• Maintained clean and visually appealing displays, ensuring merchandise was properly presented and stocked.
• Completed brand training courses and workshops to strengthen product knowledge across both affordable and high-end lines.
• Performed simple jewelry and watch repairs on the spot, enhancing customer satisfaction and service efficiency.
• Coordinated product ordering and customer special orders with brand representatives.

• Provided friendly and attentive service by assisting guests with inquiries, directing them to events and facilities, and ensuring a welcoming experience.
• Set tables with condiments and essentials, served food and drinks throughout events, and cleared plates between courses.
• Cleared glasses, refilled water, and replenished wine bottles to ensure continuous bar service.
• Managed coat check, securely handling guests’ coats, bags, and personal items to enhance event experience.
• Ensured cleanliness and organization by sweeping, mopping, washing kitchen areas, and storing leftover food and utensils properly.
• Assisted with event breakdown by stacking tables and chairs and polishing cutlery, ensuring readiness for subsequent events.

• Prepared and served coffee, espresso drinks, teas, smoothies, and milkshakes with precision, ensuring high-quality beverages.
• Delivered friendly customer service, promoted daily specials, and fostered positive relationships with guests.
• Handled cash transactions, balanced registers, and ensured accurate money handling.
• Scooped ice cream, prepared sandwiches, and warmed pastries while maintaining high food presentation standards.
• Restocked products and supplies to maintain inventory levels, supporting seamless daily operations.
• Maintained clean and organized workspaces, including counters, displays, freezers, and dishes.
• Swept and mopped floors nightly to ensure a safe and sanitary environment.

• Assisted guests with seating to ensure a welcoming first impression and smooth service flow.
• Delivered beverages, bread, and other items, anticipating guest needs to enhance dining experience.
• Provided enthusiastic, attentive service while building rapport and ensuring guest satisfaction.
• Maintained strong knowledge of menu offerings, including daily specials.
• Bussed, cleared, and reset tables efficiently to maintain a timely service environment.
• Stepped in to wait tables during peak hours or short staffing, alleviating pressure on coworkers and managers while ensuring quality service.
• Maintained a clean, safe environment by disinfecting kitchen areas, equipment, and removing trash.

Completed several leadership and communication workshops