Summary
Overview
Work History
Education
Skills
Timeline
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Giulia Wheeldon

27 Cyprus Dr Hamilton,Ontario

Summary

Detail-oriented and compassionate individual with a background in care coordination and retail services. Experienced in managing patient appointments, providing customer support. Adept at multitasking in high-volume environments and managing sensitive information with discretion. Ability to work independently or with a team to achieve goals.

Overview

8
8
years of professional experience

Work History

Care Coordinator

BioPed Foot Care Clinic
05.2023 - Current
  • Accurately maintained and updated patients' medical records in compliance with HIPAA.
  • Serve as the primary point of contact for patients - scheduling appointments, follow ups and treatment plans.
  • Ability to multitask in a high-volume clinic - answering phones, walk-ins, booking appointments and insurance verification.
  • Experienced in managing incoming referrals and prescriptions from physicians.

Sales Advisor

Sport Chek
04.2017 - 09.2024
  • Trained and onboarded new team members, ensuring company standards and efficiency were met.
  • Consistently received positive customer feedback, leading to improved customer service and team performance.
  • Effectively de-escalated customer concerns, resulting in a positive solution and customer satisfaction.

Education

Ontario College Advanced Diploma - Business Administration, Human Resources

Mohawk College
Hamilton, ON
04-2022

Skills

  • Patient education
  • Organizational skills
  • Scheduling
  • 40 Words per minute (WPM)
  • Multitasking
  • Customer service experience

Timeline

Care Coordinator

BioPed Foot Care Clinic
05.2023 - Current

Sales Advisor

Sport Chek
04.2017 - 09.2024

Ontario College Advanced Diploma - Business Administration, Human Resources

Mohawk College

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Giulia Wheeldon